Customer Service Consultant
2 weeks ago
- Matric
- Minimum 2 years' proven customer support experience
- Strong phone contact handling skills and active listening skills
- Familiar with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
Responsibilities:
- Open and update customer accounts by recording account information
- Address product or service issues by identifying problems, selecting solutions, expediting corrections, and ensuring resolution
- Collect and analyze customer information to prepare product or service reports
- Support team goals by achieving related results as needed
- Handle high volumes of incoming calls
- Identify and assess customer needs to ensure satisfaction
- Build lasting relationships with customers through open communication
- Meet individual and team sales targets and call handling quotas
- Resolve complaints by providing timely solutions and following up for confirmation
- Contact customers to verify account information
- Assist with opening new accounts
- Facilitate order placement, refunds, or exchanges
- Process daily orders, coordinating with departments on stock, lead times, and availability
- Attempt to retain customers considering cancellation
- Use computer technology to manage high call volumes efficiently
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Midrand, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are on the lookout for an exceptional Customer Services Consultant to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our valued customers.Respond to customer inquiries in a timely and professional manner, ensuring that their queries are resolved efficiently and...
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BMW Customer Service Consultant
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