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Customer Care Consultant
4 weeks ago
We are looking for a professional **Customer Care Consultant** to join our team in Midrand.
**Customer Care Consultant's Responsibilities**:
- Customer complaint and query handling and Customer case management.
- Building and maintaining relationships with the dealer network.
- Ensuring correct escalation process internally and externally.
- Creating and follow up on Job cards.
- Regular communication and interaction with suppliers
- Administration
- Client Service
- Other ad-hoc duties.
**Essential Skills**
- Excellent verbal and written communication skills
- Excellent people skills
- High ability to co-ordinate
- Excellent time management skills
- Customer service skills
- Problem solving skills
- Communication skills
- Decision making skills
- Time management skills
**Customer Care Consultant's Requirements**:
- 1-2 years call centre experience preferable/ Customer service experience.
- Matric\Grade 12, High school Diploma or equivalent
- Ability to stay calm when customers are stressed or upset.
- Must be good in maintaining a positive mind set.
- Technical knowledge in the Alternative energy industry will be advantageous
Ability to commute/relocate:
- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (required)
**Experience**:
- Customer Care: 2 years (required)
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