Team Leader Customer Service

5 days ago

Midrand, South Africa Charm Recruit Full time

QUALIFICATIONS:

- Experience & Ability:
- Must have minimum Matric qualification-
- A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills.-
- A minimum of 2 years team leader/supervisor experience-
- Excellent telephone manner-
- High level of computer skills-
- Strong negotiation skills-
- Knowledge of the dental trade is desirable however not essential.-
- Can demonstrate a high level of commitment to customer care values when dealing with internal and external customers-
- Presents a professional image at all times particularly in communicating with prospective customers-
- Able to work towards agreed KPIs-
- Has a commitment to self-development and continuous improvement-
- Excellent people skills-
- High EQ- o Trained in use of needs analysis solution centric sales.- Numerical abilities and problem-solving attitude.- Leading by example you will motivate, coach and encourage and inspire and support team to reach sales, gross profit targets and productivity targets.
- By using a consultative sales approach to win new business and grow current business you will need to ensure that you and the team self-generates leads and opportunities to achieve targets.
- You will support by monitor telephone statistics to ensure required call activity is achieved and ensure the team up sell and cross sell on orders to increase size and value.
- You will work closely with the Call Centre Manager, National Sales Manager and field sales team to review and identify areas within sales that require improvement and development, working with measurable business objectives.
- Ultimately, the team leader should be able to build a high-performance customer service team to ensure customer satisfaction as well as focus on growing a geographic area of customers in Telesales Consultant role.
- ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Team Leader Role:

- 1. Work closely with the Call Centre Manager and National Sales Manager to deliver strategy.
- 2. Develop the Customer Service team to ensure that they are generating qualified leads and opportunities.
- 3. Leading and coaching the internal Customer Service team.
- 4. Improving procedures within the Customer Service team, identifying, and introducing new processes/services to ensure that excellence in Customer Service is delivered and sales targets met.
- 5. All aspects of team leader for the Customer Service team, ensuring KPIs are set, and that performance is measured against the targets set. Scheduling and co-ordinating holiday to ensure there is always adequate cover to provide customer service.
- 6. Holding regular review meetings and one on ones with the Customer Service team
- 7. Compiling sales statistics for the Call Centre Manager and providing telesales team with updated information daily on their performance
- 8. Providing pricing support on price matching and discounts for the customer service team as well as Telesales Consultants
- 9. To be customer focused and ensure an excellent and professional service is provided to our customers at all times. Ensure that all communication to customers both written and verbal maintains a high standard both in presentation and content.
- 10. Ensure that when making outbound calls the sales team identify and make contact with the decision maker, achieve objectives when making calls to customers with relevant offer/enquiry details. Successfully make the required outbound calls each day, building the relationship with the customer each time. Keep all customer records up to date with an accurate description of the individual surgeries buying procedures, contacts and expenditure and other relevant information.
- 11. Work with the sales team to reactive lost accounts and continually monitor customers whose spend is slipping.
- 12. Complete Call Quality reviews to ensure all calls are made or received in a polite, friendly manner and are always made with a clear objective, measuring the success made with achieving the objective and coaching for improvements.
- 13. Work closely with Manager to review and identify areas within sales that require improvement or development.
- 14. Give support to team members to resolve customer queries and assist other department members, as and when necessary.
- 15. Monitor the team and self to achieve a high level of accuracy on all orders, upsell and cross sell on every order to increase both size and value.
- 16. Organise and support on training and induction for new team members when applicable.
- Telesales Consultant Role
- 17. Achieve and exceed sales and GP targets and Key Performance Indicators as set by the Line Manager for geographic area.
- 18. Using data available to identifying opportunities for upselling within existing customers accounts and contracts.
- 19. Ensure that orders and enquiries are processed following Quality Control Procedures. Ensure that all Quotations are dealt with recording the correct i

  • Call Centre Team Leader

    6 months ago

    Midrand, South Africa Shared Mobility Africa Full time

    **About Shared Mobility Africa**: Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to...

  • Client Services Team Leader

    7 months ago

    Midrand, South Africa PSG Financial Services Full time

    At PSG Wealth, we are committed to delivering exceptional client experiences and providing tailored financial solutions. As a Client Services Team Lead, you will play a pivotal role in ensuring our clients receive top-notch service and support. You will lead a team dedicated to building strong client relationships, resolving inquiries efficiently, and...

  • Warehouse Team Leader

    7 months ago

    Midrand, South Africa Nucom Resources Full time

    **Role Description** This is a full-time on-site role as a Team Leader located in Midrand, Responsible for ensuring that that warehouse space is kept working, tidy, organized, and free from hazards. **Qualifications** - National Senior Certificate. - Valid driver’s license. - **OWN TRANSPORT ESSENTIAL.**: - A supervisory qualification would also be...

  • Production Team Leader

    2 months ago

    Midrand, South Africa Jobted ZA C2 Full time

    Responsibilities: Safety, Food Safety and Staff Management Ensure full compliance to all national OHS Act requirements and company Occupational Health and Safety & Food Safety regulations and policies. Responsible and accountable for maintenance of the "5 s" in your department. Action all Internal and External Safety Audit action plans relating to your...

  • IT Projects Team Leader

    7 months ago

    Midrand, South Africa UT Information Technologies & Greenro Solutions Full time

    **Job Purpose** Develop team schedules and assist in the successful onboarding and training of team members. Create and communicate a clear list of expectations and goals for team members to follow. Offer emotional support to project team members and make people feel valued. **Required: Qualifications** Grade 12 Diploma / Btech Information...

  • Production Team Leader

    2 months ago

    Midrand, South Africa Fenris Personnel CC Full time

    Responsibilities: Safety, Food Safety and Staff ManagementEnsure full compliance to all national OHS Act requirements and company Occupational Health and Safety & Food Safety regulations and policies.Responsible and accountable for maintenance of the "5 s" in your department.Action all Internal and External Safety Audit action plans relating to your...

  • Production Team Leader

    2 months ago

    Midrand, South Africa Fenris Personnel CC Full time

    Responsibilities:Safety, Food Safety and Staff ManagementEnsure full compliance to all national OHS Act requirements and company Occupational Health and Safety & Food Safety regulations and policies.Responsible and accountable for maintenance of the "5 s" in your department.Action all Internal and External Safety Audit action plans relating to your...

  • Stores Team Leader

    3 days ago

    Midrand, South Africa The Recruitment Agency South Africa (TRASA) Full time

    Overview Position: Stores Team Leader Location: Midrand, Gauteng **Salary**: Market Related and Negotiable **JOB PURPOSE** - The Primary responsibility of the Stores Team Leader is to ensure the smooth flow of materials from the point of delivery at the company’s facility until the end user, either company in Midrand, local clients or international...

  • Broker Client Services Team Leader

    3 months ago

    Midrand, South Africa Sanlam Full time

    **Who are we?** **Minimum Qualifications Required** - Grade 12/Standard 10/NQF 4 - RE 5 - Tertiary Qualification (FSCA Recognized) - Class of Business: Personal lines **Minimum Experience** - Minimum of 5 years’ experience in a broker or client services environment - Minimum of 5 years’ experience in a Underwriting/Policy Admen Services role - Minimum...

  • Support Team Leader

    7 months ago

    Midrand, South Africa IG3N Full time

    **Job Overview**: As the Support Team Leader, you will play a pivotal role in leading a team of support technicians dedicated to ensuring the seamless integration and optimal performance of our lithium-ion phosphate batteries within solar energy systems. This multifaceted position requires a balance of technical expertise, leadership acumen, and a commitment...

  • Stores Team Leader

    1 day ago

    Midrand, South Africa The Recruitment Agency South Africa (TRASA) Full time

    **Stores Team Leader** JOB PURPOSE - The Primary responsibility of the Stores Team Leader is to ensure the smooth flow of materials from the point of delivery until the end user, either PLS in Midrand, local clients or international clients. - Disposal of materials and stock, the materials Review Board (MRB) form part of the primary responsibility of the...

  • Control Room Team Leader

    1 day ago

    Midrand, South Africa Servest Careers Full time

    **Job Context**: SERVEST SECURITY, A DIVISION OF SERVEST HAS A VACANCY FOR A CONTROL ROOM TEAM LEADER REPORTING TO THE SPECIALISED SERVICES EXECUTIVE. MUST BE PSIRA GRADE A REGISTERED WITH EXPERIENCE IN SECURITY INDUSTRY.** Minimum Requirements**: Grade 12; Grade A PSIRA registered Minimum 8 years in the Security Industry and 5 years as a Site Manager and/or...

  • Team Leader

    7 months ago

    Midrand, South Africa Hahn Collections (Pty) Ltd Full time

    **Team Leadership**: - Lead, motivate, and inspire a team of debt collection agents. - Provide ongoing coaching, training, and feedback. - Foster a positive and collaborative team environment. **Performance Management**: - Monitor and evaluate individual and team performance. - Implement strategies to address performance gaps. - Conduct regular...

  • Service Delivery Team Lead

    3 days ago

    Midrand, South Africa Country Bird Holdings Full time

    **Job Advert Summary**: The Service Delivery Team Leader’s role is to motivate and guide the ICT Service Desk team in relation to service delivery and ensure that end users are receiving the appropriate assistance. This includes the responsibility of monitoring all procedures related to identification, prioritization, and resolution of incidents, including...

  • Process Team Leader

    1 month ago

    Midrand, South Africa Nandos Careers Full time

    Responsible for day-to-day management of the food manufacturing process, ensuring achievement of a daily plan, in compliance with business KPI’s, health and safety objectives. Responsible for supporting the Production Group Leader in achieving production targets and efficiencies. Assisting the Production Group Leader with the day-to-day management...

  • Service Desk Team Lead

    1 month ago

    Midrand, South Africa Carlysle Human Capital Full time

    About the Company:Kapsch TrafficCom South Africa (Kapsch SA) is a global leader in intelligent transportation systems (ITS) and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA...

  • Service Desk Team Lead

    2 months ago

    Midrand, South Africa Carlysle Human Capital Full time

    About the Company:Kapsch TrafficCom South Africa (Kapsch SA) is a global leader in intelligent transportation systems (ITS) and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA...

  • Service Desk Team Lead

    2 months ago

    Midrand, South Africa Carlysle Human Capital Full time

    About the Company:Kapsch TrafficCom South Africa (Kapsch SA) is a global leader in intelligent transportation systems (ITS) and traffic management solutions. The company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, Kapsch SA...

  • Front Office Team Leader

    6 months ago

    Midrand, South Africa HotelJobs.co.za Full time

    We are seeking a Front Office Team Leader for our Hotel in Midrand Main duties and responsibilities: - Supervise staff to ensure courteous and efficient welcoming and departure procedures for guests - Must be compliant and well versed in Health and Safety as well as Labour Legislation - Supervise staff with regard to overall work performance and on the job...

  • Team Leader

    4 months ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    Responsible for all operational tasks and activities within co-location and other operational areas. This will include activities such as planning and implementation of racks, cable trays, power distribution unit and network connectivity, ensuring compliance with defined capacity thresholds, as well as the budget for rack and cable infrastructure....