Customer Engagement Consultant

Are you an experienced and dynamic professional fluent in Amharic and Somali? We’re looking for a Customer Engagement Consultant to join our team at ikeja, where you’ll play a crucial role in delivering an exceptional customer experience. **About the Role**: As a Customer Engagement Consultant, you’ll be the first point of contact for our customers,...

Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services which enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’). ikeja exists to remove the financial barrier to true unlimited internet access for those in the townships of South Africa, while...

Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services that enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’). ikeja exists to remove the financial barrier to true unlimited internet access for those in the townships of South Africa, while providing...

Are you an experienced and dynamic professional fluent in Amharic and Somali? We’re looking for a Customer Engagement Consultant to join our team at ikeja, where you’ll play a crucial role in delivering an exceptional customer experience.About the Role:As a Customer Engagement Consultant, you’ll be the first point of contact for our customers, guiding...

About the Role:We're seeking a highly skilled Customer Engagement Consultant to join our team at ikeja.Your Key Responsibilities:Respond to and resolve customer queries across multiple channels, including WhatsApp, email, in-app communication, and social media.Quickly identify the nature of incoming queries and allocate them to the appropriate channels or...

We are seeking an experienced and dynamic Customer Engagement Manager to lead our Customer Engagement Team. This role is crucial in ensuring exceptional customer service, meeting key performance targets, and driving continuous and strategic process improvements to enhance the overall efficiency of our department. The ideal candidate will have a strong...

Job Title: Customer Engagement ManagerEstimated Salary: R1,200,000 - R1,500,000 per annumThe ideal candidate will possess a strong understanding of service delivery and customer engagement principles. Key responsibilities include:Ensuring overall performance on all SLA clients by understanding agreed SLAs and groups responsible for delivering against...

We are seeking an experienced and dynamic Customer Engagement Manager to lead our Customer Engagement Team. This role is crucial in ensuring exceptional customer service, meeting key performance targets, and driving continuous and strategic process improvements to enhance the overall efficiency of our department.The ideal candidate will have a strong...

About the Role:We are seeking an experienced Chief Digital Customer Engagement Manager to join our team at Deka Minas (Pty) Ltd. The ideal candidate will have a strong background in CRM, marketing management, and customer relationship development.Key Responsibilities:The successful candidate will be responsible for managing and executing our CRM strategy,...

We are looking for a professional **Customer Care Consultant** to join our team in Midrand. **Customer Care Consultant's Responsibilities**: - Customer complaint and query handling and Customer case management. - Building and maintaining relationships with the dealer network. - Ensuring correct escalation process internally and externally. - Creating and...

Reference: 9670 CM Consultant: ChristaMostertJob Description: Responsibilities: - Handle inquiries and requests from customers and address their needs - Stay on top of accounts, ensuring they receive services that fit their budget and meet their needs - Meet regularly with team members to discuss progress and find ways to improve business - Generate...

**Listing reference**: adapt_000081**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services - **Job category**:Others: IT and Telecommunication**Location**:Midrand - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist...

Würth South Africa Co. (Pty) Ltd, is actively looking for a talented, vibrant, highly motivated and disciplined Customer Sales Consultant who will represent the company as a brand ambassador and offer sales services to our customers. JOB REQUIREMENTS Sales territory - Midrand (GP) Area of residence – Midrand (GP) Minimum of 2 years sales...

**.**: **When it comes to putting people first, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: - The role is central to the design and implementation of a future-oriented leadership culture at Vodacom, which serves as a driving force for the comprehensive...

Handle inquiries and requests from customers and address their needs Stay on top of accounts, making sure they receive services that are within their budget and meet their needs Meet regularly with other team members to discuss progress and find new ways to improve business Generate progress reports for clients and senior leaders within the organisation...

. When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: - The role is central to the design and implementation of a future-oriented leadership culture at Vodacom, which serves as a driving force for the comprehensive transformation of the...

About the RoleWe are seeking a highly skilled and experienced Social Media Engagement Specialist to join our team at ikeja. As a key member of our marketing department, you will be responsible for managing and engaging with our online community across various social media platforms.This is an exciting opportunity to work with a dynamic and innovative...

At iSON Xperiences, we are on the lookout for an exceptional Customer Services Consultant to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our valued customers.Respond to customer inquiries in a timely and professional manner, ensuring that their queries are resolved efficiently and...

About the RoleWe are seeking a skilled Customer Engagement Consultant to join our team at ikeja. The ideal candidate will be fluent in English and Amharic or Somali, with excellent communication skills and a strong customer-oriented mindset.Key ResponsibilitiesRespond to and resolve customer queries across multiple channels: WhatsApp, email, in-app, social...

Job DescriptionThe Client Engagement Strategist plays a pivotal role in delivering exceptional client experiences, driving revenue growth, and fostering long-term relationships. Key responsibilities include managing client accounts, identifying upsell and cross-sell opportunities, and ensuring timely delivery of solutions that meet customer needs.Key...