Customer Services Consultant

6 months ago


Midrand, South Africa Mediro ICT Full time

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

Customer complaint and query handling and Customer case management.

Building and maintaining relationships with the dealer network.

Ensuring correct escalation process internally and externally.

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

Minimum of 3 years working experience within the Motor Industry

Minimum of 2 years in an Aftersales position atdealer level mandatory

Minimum of 2 years in a call centre environment

**ESSENTIAL SKILLS REQUIREMENTS**:
Excellent verbal and written communication skills

Excellent people skills

High ability to co-ordinate

Excellent time management skills

Customer service skills

Problem solving skills

Communication skills

Decision making skills

Time management skills

**ADVANTAGEOUS SKILLS REQUIREMENTS**:
Ability to communicate and interact across all organisational levels

Flexibility by taking on ad hoc tasks

Good discipline to ensure tasks will be completed on time

Operating independently and on own initiative within the field of responsibility

Pleasant, approachable disposition

Between 1 - 3 Years



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