Customer Service Consultant

1 day ago


Midrand, South Africa MERKADO Full time

**Responsibilities**:

- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
- **Education and Experience**

*
- High school diploma, general education degree or equivalent
- knowledge of customer service principles and practices
- ability to type
- knowledge of administrative procedures
- product knowledge
- **Key Competencies**:

- interpersonal skills
- communication skills - verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance

**Job Type**: Temp to perm

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)



  • Midrand, South Africa Fidelity Services Group Full time

    We are looking for an energetic, well-spoken customer service consultant to join our team to process financial services requests from our customers. The responsibilities of the customer service consultant include addressing enquiries, resolving issues, and providing information on our products and services. **Customer Service Consultant...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Contract  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...


  • Midrand, South Africa GC Solar Midrand Full time

    We are looking for a professional **Customer Care Consultant** to join our team in Midrand. **Customer Care Consultant's Responsibilities**: - Customer complaint and query handling and Customer case management. - Building and maintaining relationships with the dealer network. - Ensuring correct escalation process internally and externally. - Creating and...


  • Midrand, South Africa Charm Recruit Full time

    QUALIFICATIONS: - Experience & Ability: - Must have minimum Matric qualification- - A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills.- - A minimum of 2 years team leader/supervisor experience- - Excellent telephone manner- - High level of computer skills- - Strong...


  • Midrand, South Africa Jobted ZA C2 Full time

    Requirements: - Matric - Minimum 2 years' proven customer support experience - Strong phone contact handling skills and active listening skills - Familiar with CRM systems and practices - Excellent communication and presentation skills - Ability to multitask, prioritize and manage time effectively Responsibilities: - Open and update customer accounts by...


  • Midrand, South Africa Bosch Group Full time

    Company Description Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch! **Job Description**: An opportunity exists in the...


  • Midrand, South Africa Fusion Personnel Full time

    Requirements:MatricMinimum 2 years' proven customer support experienceStrong phone contact handling skills and active listening skillsFamiliar with CRM systems and practicesExcellent communication and presentation skillsAbility to multitask, prioritize and manage time effectivelyResponsibilities:Open and update customer accounts by recording account...


  • Midrand, South Africa Fusion Personnel Full time

    Requirements: Matric Minimum 2 years' proven customer support experience Strong phone contact handling skills and active listening skills Familiar with CRM systems and practices Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively Responsibilities: Open and update customer accounts by recording...

  • Service Consultant

    1 month ago


    Midrand, South Africa Innomotics Pty. Ltd. Full time

    **We are looking for a Service Consultant - Mobile Mining Repair (f/m/d) to join our team at Innomotics** **Your change engine.** Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts,...


  • Midrand, South Africa ikeja Full time

    **_What is a Customer Engagement Consultant?_** This is a critical role within ikeja, as our customers are placed at the heart of everything we do. We pride ourselves on delivering an unparalleled customer experience and we want you to join in on providing this. As a Customer Engagement Consultant at ikeja, you’ll often be the first person that a...


  • Midrand, South Africa Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...


  • Midrand, South Africa ikeja Full time

    We’re looking for a Customer Engagement Consultant to join our team at ikeja, where you’ll play a crucial role in delivering an exceptional customer experience. **About the Role**: As a Customer Engagement Consultant, you’ll be the first point of contact for our customers, guiding them through their entire journey with ikeja - from sign-ups to...


  • Midrand, South Africa Ikusasa Recruitment Group Full time

    The Role The Service Consultant will be required to manage clients portfolios Personal lines portfolios F2F, telephonic and by You must be able to retain clients policies amd know you clients needs **Duties** - Credit control/Unpaid Debit Orders/Account Queries - Maintaining and building client relationships - Delivering excellent client service -...


  • Midrand, South Africa Fidelity Services Group Full time

    **Overall Purpose of the Job**: To effectively manage the Client Services Department in terms of Client Liaison, Client Communications, Client Retention and administration. Dealing with client complaints/queries and management of staff. **Minimum Qualifications and Experience**: - Tertiary qualification an advantage - Relevant experience, and proven track...


  • Midrand, Gauteng, South Africa Fusion Personnel Full time

    Job SummaryFusion Personnel is seeking an experienced Customer Service Consultant to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers.About the RoleThis role involves handling high volumes of incoming calls, addressing product or service issues, and collecting...


  • Midrand, South Africa Mediro ICT Full time

    WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES? Customer complaint and query handling and Customer case management. Building and maintaining relationships with the dealer network. Ensuring correct escalation process internally and externally. WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE? Minimum of 3 years working experience within the Motor...


  • Midrand, South Africa ikeja Full time

    Are you an experienced and dynamic professional fluent in Amharic and Somali? We’re looking for a Customer Engagement Consultant to join our team at ikeja, where you’ll play a crucial role in delivering an exceptional customer experience. **About the Role**: As a Customer Engagement Consultant, you’ll be the first point of contact for our customers,...

  • Cloud Dwh Operations

    7 months ago


    Midrand, South Africa Lim Personnel Full time

    **Operations & Service Consultant Cloud DWH (Senior)** **ESSENTIAL SKILLS REQUIREMENTS**: - IT Service Management (according to ITIL), 2nd Level Support - High Customer Orientation - Strong understanding of Problem, Incident and Change processes (PIC) - Working in a highly complex environment (many stakeholders, multi-platform/product environment,...


  • Midrand, South Africa AdaptIT Full time

    **Listing reference**: adapt_000081**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services - **Job category**:Others: IT and Telecommunication**Location**:Midrand - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist...