Sales & Customer Service Consultant (Temp)
1 day ago
Company Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the change to improve quality of life all across the globe. Welcome to Bosch
**Job Description**:
An opportunity exists in the Building Technology division in Bosch for a Sales & Customer Service Consultant.
**_
It is important to note this is not a permanent opportunity, but only a 6 months fixed-term contract.
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**Duties include but are not limited to;**
- Timely and accurate order and quotation processing in SAP;
- Providing customers with information related to price and availability, order status, products etc.;
- Processing customer returns in SAP;
- Customer claims/feedback management;
- Managing open orders by extracting and analyzing SAP reports;
- Monitoring order statuses and keeping customers informed on order execution status on a daily basis;
- Providing prompt and courteous responses to customer queries;
- Raising requests for creating and updating customer master data;
- Internally communicating with other departments to ensure that customers' needs and claims are being supported;
- Active participation in continuous improvement processes and CIP activities.
**Experience Required ;**
- At least 2 years experience in a similar sales & customer service related role;
- Computer literate in MS Office packages (particularly Excel and Word);
- SAP Experience;
- Excellent written and oral communication skills in English;
- Exposure in a financial background would be advantageous.
**Personal Characteristics;**
- Attention to detail and result orientation;
- Analytical thinking;
- Ability to solve problems;
- Team-player;
- Multitasking ability.
**Qualifications**:
- Completed Matric
- Degree in Logistics or related field
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