Customer Service Representative

6 days ago


Midrand, Gauteng, South Africa Fusion Personnel Full time
Job Summary
Fusion Personnel is seeking an experienced Customer Service Consultant to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers.

About the Role
This role involves handling high volumes of incoming calls, addressing product or service issues, and collecting and analyzing customer information to prepare product or service reports. You will work closely with the sales team to achieve individual and team sales targets and call handling quotas.

Key Responsibilities
* Handle customer inquiries and resolve issues in a timely and professional manner
* Collect and analyze customer information to prepare product or service reports
* Work collaboratively with the sales team to meet sales targets and call handling quotas
* Identify and assess customer needs to ensure satisfaction
* Build lasting relationships with customers through open communication
* Meet individual and team performance metrics

Requirements
* 2+ years of experience in customer service or a related field
* Proven track record of meeting or exceeding performance metrics
* Strong phone contact handling skills and active listening skills
* Familiarity with CRM systems and practices
* Excellent communication and presentation skills
* Ability to multitask, prioritize, and manage time effectively

Benefits
* Competitive salary: $55,000 - $65,000 per year
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive team environment
* Ongoing training and development opportunities

About Fusion Personnel
Fusion Personnel is a leading recruitment agency specializing in temporary and permanent placements. We pride ourselves on delivering exceptional service and results-driven solutions to our clients.

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