Customer Service Support Consultant

2 weeks ago


Midrand, South Africa iSON Xperiences Full time

**Job Title**: Customer Support Consultant - Eastern Europe

**Job Location**: BMWÂ Group SA - Financial Services - Midrand, 1686, South Africa

**Location**: Midrand

**Cost Centre**: BMW

**Agreement Type**: Permanent

**The Role**:Customer Support Consultant

Â

**OVERALL PURPOSE OF JOB**:
The Customer Support Consultant will be responsible for handling all inbound customer service calls and ensuring that information provided to the customer is both accurate and efficient.

You will address all customer questions and concerns and fully document the customer contact using tools available.

You will be providing support to our Easter Europe Client.Â

**Main Responsibilities (including but not limited to)**:

- Answering Inbound calls timeously
- Retain new and existing customers
- Connected drive technical support
- Compiling and presenting information orally, visually and in writing
- Detecting issues and investigating ways to resolve them
- Eastern Europe Calendar - workdays apply

**Skills and Experience**:

- High pressure environment. The ability to cope with pressure and challenges
- Good time management
- Telephone etiquette
- Meet deadlines with accuracy
- Resolving queries and escalations
- Problem-solving and strategic planning ability
- Motor Industry background advantageous but not mandatory

**Competencies**:

- Quality Orientation
- Customer Focus
- Gaining Commitment
- Initiating Action
- Building Customer Loyalty
- Building Trust
- Communication
- Technical/Professional Knowledge and Skills

**Education, Qualifications, Experience**:

- Grade 12/Matric
- Must be able to speak, read and write fluently in English. French would be advantageous.
- Microsoft office (Excel skill a must)
- Clear Credit Criminal record
- Minimum 1 to 2 years' experience in a Customer Service and/or Dealer related positions
- Excellent written and verbal communication skills
- Customer Service Driven
- Excellent Numeracy skills



  • Midrand, South Africa Digital Care South Africa Full time

    **Customer Service Consultant Job Description** We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers.. This is a fixed term contract position for 6 months **Customer Service Consultant Responsibilities**: - Listening to customer concerns and providing information,...


  • Midrand, Gauteng, South Africa Digital Care South Africa Full time

    Customer Service Consultant Job DescriptionWe are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers.This is a fixed term contract position for 6 monthsCustomer Service Consultant Responsibilities: Listening to customer concerns and providing information, answers, or...


  • Midrand, South Africa AdaptIT Full time

    **Listing reference**: adapt_000081**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services - **Job category**:Others: IT and Telecommunication**Location**:Midrand - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist...


  • Midrand, South Africa AdaptIT Full time

    **Listing reference**: adapt_000081**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services - **Job category**:Others: IT and Telecommunication**Location**:Midrand - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist...


  • Midrand, Gauteng, South Africa iSanqa Full time

    Our client requires the services of a Customer Service Consultant (Advanced) - MidrandAmazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environmentPOSITION: Contract until May 2025COMMENCEMENT: As soon as possibleQUALIFICATIONS/EXPERIENCEMinimum of 3 years working...


  • Midrand, South Africa Charm Recruitment Agency Full time

    **QUALIFICATIONS**: **Experience & Ability**: - Must have minimum Matric qualification - A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills. - A minimum of 2 years team leader/supervisor experience - Excellent telephone manner - High level of computer skills - Strong...


  • Midrand, South Africa Charm Recruit Full time

    QUALIFICATIONS: - Experience & Ability: - Must have minimum Matric qualification- - A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills.- - A minimum of 2 years team leader/supervisor experience- - Excellent telephone manner- - High level of computer skills- - Strong...


  • Midrand, South Africa GC Solar Midrand Full time

    We are looking for a passionate Sales Support Consultant to join our sales team in Midrand. **Technical Sales Consultant's Responsibilities**: - General and office administration: Provide administration sales support. - Responsible for all customer enquiries and to ensure delivery according to set standard. - Deal with all customer interactions...


  • Midrand, South Africa GC Solar Midrand Full time

    We are looking for a passionate Sales Support Consultant to join our sales team in Midrand. **Technical Sales Consultant's Responsibilities**: - General and office administration: Provide administration sales support. - Responsible for all customer enquiries and to ensure delivery according to set standard. - Deal with all customer interactions...

  • Customer Support Agent

    2 months ago


    Midrand, South Africa Dante Personnel Full time

    Gauteng, Midrand - R 20000 - R 22500 Monthly Cost To Company (Medical Aid and Pension Fund) Medical Consumerables Giant looking for a customer-centric Support Agent. Based in Midrand **Minimum requirements**: - Matric is a minimum requirement - Tertiary Qualification is advantageous - 3+ Years Experience in a Customer Service role in the Instrumentation...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...


  • Midrand, South Africa iSON Xperiences Full time

    **Job Title**: Customer Service Consultant '† Level 1 **Job Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent  **OVERALL PURPOSE OF JOB**: **Main Responsibilities (including but not limited to)**: - Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for...


  • Midrand, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Customer Service Consultant '† Level 1Job Location: MidrandCost Centre:BMWAgreement Type: PermanentÂOVERALL PURPOSE OF JOB:Main Responsibilities (including but not limited to):Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for resolving the customer queries Provide...


  • Midrand, Gauteng, South Africa Dante Personnel Full time

    Gauteng, Midrand R R 22500 Monthly Cost To Company (Medical Aid and Pension Fund)Medical Consumerables Giant looking for a customer-centric Support Agent. Based in MidrandMinimum requirements: Matric is a minimum requirement Tertiary Qualification is advantageous 3+ Years Experience in a Customer Service role in the Instrumentation or Medical Devices...

  • Customer Support Agent

    2 months ago


    Midrand, South Africa Ultra Personnel Full time

    Grade 12 (Matric) is essential. Minimum of 3 years Customer Support experience is required Experience in a Medical field is essential Proficiency in MS Office, specifically Excel (advanced), MS Word and Outlook is essential. Computer literacy on Syspro or SAP or similar ERP systems will secure. You will process orders received from customers and respond...


  • Midrand, South Africa Ultra Personnel Full time

    Grade 12 (Matric) is essential. Minimum of 3 years Customer Support experience is required Experience in a Medical field is essential Proficiency in MS Office, specifically Excel (advanced), MS Word and Outlook is essential. Computer literacy on Syspro or SAP or similar ERP systems will secure. You will process orders received from customers and respond...


  • Midrand, South Africa GC Solar Midrand Full time

    We are looking for a professional **Customer Care Consultant** to join our team in Midrand. **Customer Care Consultant's Responsibilities**: - Customer complaint and query handling and Customer case management. - Building and maintaining relationships with the dealer network. - Ensuring correct escalation process internally and externally. - Creating and...


  • Midrand, South Africa Full Circle Resourcing Full time

    Our client requires the services of a** Customer Service Consultant (Advanced) - Midrand** - **Amazing brand with cutting edge technology**: - **Excellent teams in Global team collaboration**: - **High work-life balance with Flexible hours**: - **Agile working environment** **POSITION**:Contract until December 2024 **COMMENCEMENT**:As soon as...


  • Midrand, South Africa Siemens Full time

    **Job Title / Role**:Portfolio Consulting Professional -Service Sales Specialist** **Organization: Lead Country South Africa Location: South Africa **Mission/Function of the Role** Provides deep technical knowledge in an assigned portfolio and advises both sales organization and customers in capabilities and options how to use and integrate Siemens...


  • Midrand, Gauteng, South Africa GC Solar Midrand Full time

    We are looking for a professional Customer Care Consultant to join our team in Midrand.Customer Care Consultant's Responsibilities: Customer complaint and query handling and Customer case management. Building and maintaining relationships with the dealer network. Ensuring correct escalation process internally and externally. Creating and follow up on Job...