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Customer Service Support Consultant
2 weeks ago
**Job Title**: Customer Support Consultant - Eastern Europe
**Job Location**: BMWÂ Group SA - Financial Services - Midrand, 1686, South Africa
**Location**: Midrand
**Cost Centre**: BMW
**Agreement Type**: Permanent
**The Role**:Customer Support Consultant
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**OVERALL PURPOSE OF JOB**:
The Customer Support Consultant will be responsible for handling all inbound customer service calls and ensuring that information provided to the customer is both accurate and efficient.
You will address all customer questions and concerns and fully document the customer contact using tools available.
You will be providing support to our Easter Europe Client.Â
**Main Responsibilities (including but not limited to)**:
- Answering Inbound calls timeously
- Retain new and existing customers
- Connected drive technical support
- Compiling and presenting information orally, visually and in writing
- Detecting issues and investigating ways to resolve them
- Eastern Europe Calendar - workdays apply
**Skills and Experience**:
- High pressure environment. The ability to cope with pressure and challenges
- Good time management
- Telephone etiquette
- Meet deadlines with accuracy
- Resolving queries and escalations
- Problem-solving and strategic planning ability
- Motor Industry background advantageous but not mandatory
**Competencies**:
- Quality Orientation
- Customer Focus
- Gaining Commitment
- Initiating Action
- Building Customer Loyalty
- Building Trust
- Communication
- Technical/Professional Knowledge and Skills
**Education, Qualifications, Experience**:
- Grade 12/Matric
- Must be able to speak, read and write fluently in English. French would be advantageous.
- Microsoft office (Excel skill a must)
- Clear Credit Criminal record
- Minimum 1 to 2 years' experience in a Customer Service and/or Dealer related positions
- Excellent written and verbal communication skills
- Customer Service Driven
- Excellent Numeracy skills
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