Cloud Dwh Operations

2 weeks ago

Midrand, South Africa Lim Personnel Full time

**Operations & Service Consultant Cloud DWH (Senior)**

**ESSENTIAL SKILLS REQUIREMENTS**:

- IT Service Management (according to ITIL), 2nd Level Support
- High Customer Orientation
- Strong understanding of Problem, Incident and Change processes (PIC)
- Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
- Precise and diligent execution of ops processes
- A technical background in operating and supporting IT Platforms
- SQL (Queries, DDL, Materialized Views, Tasks, Procedures, Optimization)
- BitBucket / Git

**ADVANTAGEOUS SKILLS REQUIREMENTS**:

- Mindset of Continuous Learning (highly complex software stack with changing features)
- Proactive in Communication
- Agile, Scrum, Confluence & Jira
- Background in Software Development and Business Intelligence
- Understanding any of the following: Python 3.7, boto3, Java Script.
- Terraform
- AWS IAM, S3, KMS, VPC Networks, Route53, Glue, SNS, Lambda, Bridgeevent, Cloudwatch, Cloudtrail
- Working OnCall (Standby)
- Any Data Portal or Cloud Data Hub Experience

**QUALIFICATIONS/EXPERIENCE**:

- Relevant IT / Business degree or Equivalent experience
- Minimum 5 years experience in Development or Operations

**ROLE AND RESPONSIBILITIES**:

- Supporting Snowflake Use Case Customers
- Consulting for Use Case Onboarding
- Monitoring of Data Synchronization jobs (Reconciliation between CDH and Snowflake)
- Cost Monitoring Reports to Use Cases
- Documentation Product Depot (Confluence)
- Documentation YPA
- Executing standard service requests (service user lifecycle etc.)
- Compiling of user and operational manuals
- Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
- Enhancing and editing process documentation
- Ability and willingness to coach and give training to fellow colleagues and users when required
- Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
- For more information please contact:
**Thelma Greyling

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