Service Consultant
7 days ago
**We are looking for a Service Consultant - Mobile Mining Repair (f/m/d) to join our team at Innomotics**
**Your change engine.**
Motors and drives are our business redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion - in e-motion. We are the “we” in power - and we can empower you.
**15,000 and counting.**
Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go
**Your role.**
To ensure effective service delivery within the Mobile Mining Repair business, leading to increased customer satisfaction and profitable business growth. The Service Consultant acts as a trusted expert that the customer relies on to deliver exceptional service at all times.
- Elicits and evaluates customer requirements and contributes to developing the service portfolio further.
- Has in-depth knowledge of mobile mining and rotating equipment industries and Innomotics service offering.
- May be responsible for identifying and developing business opportunities and innovating mobile mining portfolio.
- Act as primary contact between customers, Innomotics, and subcontractors
- Maintain accurate tracking of all repair requests, quotations, operations and warranties
- Act as technical advisor to repair partners and conduct technical review of technical assessments provided by partners
- Prepare and/or validate repair quotations
- Proactively identify trends that may indicate quality or operational issues and assist customers to address these to avoid unplanned breakdowns
- Manage relationship with internal business partners and factories
- Ensuring spares availability and issuing of spares to Service Providers through proactive inventory management, forecasting and supply chain management
**Your profile.**
- National Diploma in Mechanical Engineering or equivalent
- Minimum 5 years in service operations repairing electrical rotating equipment in the mining industry
- Familiarity with mobile mining equipment (experience with major OEM’s is an advantage)
- Knowledge of Traction Motors and electrical systems on Diesel-electric Haul Trucks or other heavy equipment
- Mechanical / Electrical failure analysis
**Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics
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