Customer Service Representative
7 months ago
What we offer
Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.
Click on the link below to learn what our employees have to say about Evonik:
RESPONSIBILITIES- Customer Service/Operational:
- Pre-Order:
- Systems readiness
- Ensure extension in SAP on material codes, plant codes and customers.
- Forecast and Planning:
- Compile Stock on hand (SOH) report and monitor stock levels in country
- Forecasting and planning with sales, supply and sourcing partners to have a continuous flow of stock in country
- Maintain SOH report post any sales.
- Importation documentation process:
- Establishing regulatory requirements for importation and actioning any required processes to ensure regulatory compliance.
- Coordinate the preparation of shipping documentation for the customers: Liaising with plant to receive shipping documents which meet customers clearance and import requirements for specific country.
- Liaison with customs clearance agency and logistics department for stock importation and clearance
- Dispatching shipping documents to customer
- Answering customer queries by coordination with sales and the plant.
- Inventory management:
- Receipting of incoming stock into intial warehouse on SAP
- Transfer and distribution of stock between warehouses to ensure adequate stock to service customers
- Receipting stock, managing warehouse transfers on SAP
- Maintaining First in, First out (FIFO) processes with warehouse
- Customer Credit status:
- Managing customer credit with finance and business lines, pending Coface status, and where required, ensuring extension of credit after internal consultation
- Trade Compliance/Foreign Trade:
- Manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant.
- Customer Queries:
- Receive and manage specific customer queries with the relevant unit.- Order process (ex-stock & indent):
- Receiving customer purchase orders, sending order acknowledgement
- Creation of sales orders in SAP
- Creating internal VPO and communication to plant
- Follow up with plant for order confirmation, shipping schedule and update the same to the customer
- Obtain necessary approval of draft shipping documents from customer.
- Clarification of all questions related with processing orders, handling changes in orders and independently carrying out all the necessary phone calls and correspondence.
- Customer Service/Operational:
- Pre-Order:
- Systems readiness
- Ensure extension in SAP on material codes, plant codes and customers.
- Forecast and Planning:
- Compile Stock on hand (SOH) report and monitor stock levels in country
- Forecasting and planning with sales, supply and sourcing partners to have a continuous flow of stock in country
- Maintain SOH report post any sales.
- Importation documentation process:
- Establishing regulatory requirements for importation and actioning any required processes to ensure regulatory compliance.
- Coordinate the preparation of shipping documentation for the customers: Liaising with plant to receive shipping documents which meet customers clearance and import requirements for specific country.
- Liaison with customs clearance agency and logistics department for stock importation and clearance
- Dispatching shipping documents to customer
- Answering customer queries by coordination with sales and the plant.
- Inventory management:
- Receipting of incoming stock into intial warehouse on SAP
- Transfer and distribution of stock between warehouses to ensure adequate stock to service customers
- Receipting stock, managing warehouse transfers on SAP
- Maintaining First in, First out (FIFO) processes with warehouse
- Customer Credit status:
- Managing customer credit with finance and business lines, pending Coface status, and where required, ensuring extension of credit after internal consultation
- Trade Compliance/Foreign Trade:
- Manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant.
- Customer Queries:
- Receive and manage specific customer queries with the relevant unit.- Order process (ex-stock & indent):
- Receiving customer purchase orders, sending order acknowledgement
- Creation of sales orders in SAP
- Creating internal VPO and communication to plant
- Follow up with plant for order confirmation, shipping schedule and update the same to the customer
- Obtain necessary approval of draft shipping documents from customer.
- Clarification of all qu
-
Customer Service Representative
4 weeks ago
Midrand, Gauteng, South Africa Flink Recruitment Full timeFlink Recruitment seeks a skilled Customer Service Representative to join our team. As an Internal Sales Administrator, you will be responsible for providing exceptional customer service, processing orders, and resolving inquiries in a timely manner.Key Responsibilities:Customer Engagement: Assist walk-in customers by providing information, processing...
-
Customer Service Representative
4 weeks ago
Midrand, Gauteng, South Africa Flink Recruitment Full timeAbout the Role:We are seeking an experienced Sales Team Coordinator to join our team. As a key member of our sales team, you will be responsible for assisting in the coordination of sales activities, managing customer relationships, and providing excellent customer service.Key Responsibilities:Customer Engagement: Provide information, process orders, and...
-
Customer Service Representative
2 days ago
Midrand, South Africa Puzzle Placements Full time3 - 4 years relevant customer service or internal sales experience. Computer literate with Pastel. Own reliable vehicle with valid license **Salary**: R12,000.00 - R14,000.00 per month **Experience**: - Customer service: 3 years (required)
-
Customer Services Coordinator â Food
2 days ago
Midrand, South Africa Prostaff Holdings Full time**Minimum requirements for the role**: - Minimum Matric and previous experience having worked in a customer services and or internal sales administration role working within the food manufacturing or related manufacturing or distribution or related industries is preferred. - Previous experience having worked on an ERP System is preferred. - Must have good...
-
Customer Service Representative
4 weeks ago
Midrand, Gauteng, South Africa Fusion Personnel Full timeJob SummaryFusion Personnel is seeking an experienced Customer Service Consultant to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers.About the RoleThis role involves handling high volumes of incoming calls, addressing product or service issues, and collecting...
-
Representative: Inland Food Services
7 months ago
Midrand, South Africa Premier Full time**Main Purpose**: As an Inland Food Services Representative at Premier FMCG, you will play a pivotal role in expanding our business within the food services sector in the inland region. We are committed to creating a vibrant working environment where all employees are passionate and excited about their contribution. Our on-going aim is to be recognised as a...
-
Junior Customer Services Operator
6 days ago
Midrand, South Africa Siemens Healthineers Full time**Junior Customer Services Operator** Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible...
-
Technical Service Representative
2 weeks ago
Midrand, South Africa Precise Group Full timeThe Technical Service Representative position encompasses the back up of technical service to the sales team both on-site and in the office. **Salary**: Market Related **Typical Competencies Required**: - Good understanding of the construction industry and for Flooring. - Self-confident and persistent. - Technical background with quality control...
-
Technical Service Representative
2 days ago
Midrand, South Africa Precise Group Full timeOur client in the Construction / Chemical Industry is looking for a Technical Service Representative to join their dynamic team! **Location**: Midrand, Gauteng **Salary**: Market Related (Based on skills, experience, and qualifications) **Requirements**: - Good understanding of the Construction Industry and Flooring - Technical Background with quality...
-
Sr Customer Experience Representative
2 weeks ago
Midrand, South Africa Firmenich Full timeCustomer Care Representative **Location**: Midrand, South Africa **Key Responsibilities**: To coordinate daily Supply Chain (regular and exceptional) activities between customers and Firmenich To understand customers Supply Chain model and propose continuous improvement. Provide support to Commercial and Supply Chain Projects. Follow up and coordinate with...
-
Sales Representative
4 weeks ago
Midrand, South Africa Elchemie Full time**A company specializing in metal pressing and spinning offers customers a comprehensive, one-stop service—from product design and tooling development to the final production of items in brass, copper, aluminum, mild steel, and stainless steel.** **The company currently has a vacancy for a Sales Representative. While the company is headquartered in Cape...
-
Field Service Representative
2 weeks ago
Midrand, South Africa Scitech Placements Full timeGauteng, Midrand - Monthly (Market related) We are looking for a Field Service Representative in the Laboratory Equipment sector, Midrand Our client in the Scientific Equipment sector required the skills of a Technical service Representative, Midrand Portfolio: General Laboratory Ware Requirements: - Experience installing and maintaining lab equipment -...
-
Customer Service Supervisor
6 days ago
Midrand, South Africa Evonik Full timeWhat we offer You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and...
-
Customer Service Representative
1 week ago
Midrand, South Africa Cletech Recruitment Full timeResponsible for: - Receive all incoming quotations, orders, returns, credit requests. - Monitor allocated mailboxes for tasks that require action and completion. - Prepare, process and submit quotations, orders, returns, credit requests, queries and outgoing invoices, credit notes and updates.
-
Customer Service Consultant
6 days ago
Midrand, South Africa Fidelity Services Group Full timeWe are looking for an energetic, well-spoken customer service consultant to join our team to process financial services requests from our customers. The responsibilities of the customer service consultant include addressing enquiries, resolving issues, and providing information on our products and services. **Customer Service Consultant...
-
Sales Executive
8 months ago
Midrand, South Africa Service Solutions Staffing Full time**Stable Experience as an External Sales Representative** - Driver's license - Matric - Clear Criminal Record Clear Credit Record - The job offers a Basic Salary, Commission, and other benefits: - Fuel - Cell Industry experience in PABX, Office Automation, Service, Vehicle Tracking, Industrial Automation or other highly competitive Technical Sales...
-
Technical Service Representative
1 week ago
Midrand, South Africa Sci Tech Placements Full timeOur client in the Scientific Consumables sector required the skills of a Technical service Representative, Midrand Portfolio: General Laboratory Ware Requirements: - Experience installing and maintaining lab equipment - Own car
-
Customer Service Consultant
4 days ago
Midrand, South Africa MERKADO Full time**Responsibilities**: - deal directly with customers either by telephone, electronically or face to face - respond promptly to customer inquiries - handle and resolve customer complaints - obtain and evaluate all relevant information to handle product and service inquiries - provide pricing and delivery information - perform customer verifications - record...
-
Snr Customer Services Agent/supervisor
1 day ago
Midrand, South Africa Placements 4 all Full time**Snr Customer services Agent** **Midrand R29K Neg** **Education & Experience** - Matric (Grade 12) - At least 5 years Customer Service experience (which includes experience in Credits and Claims and Call Quality Measurements). - At least 2 years supervisory experience. - Experience in the courier industry and or Warehouse environment. - Experience in...
-
Customer Service Intern
1 week ago
Midrand, South Africa TDI Full timeSeeking an individual who is living with a disability to take part in a 12 month Generic Management Learnership where they would be based at a medical company and work in their customer service department. Individual needs matric as well as experience in a customer service role and needs to be living with a disability. **Job Types**: Full-time,...