Customer Service Representative

5 days ago

Midrand, South Africa Evonik Full time

What we offer

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:
RESPONSIBILITIES- Customer Service/Operational:

- Pre-Order:

- Systems readiness
- Ensure extension in SAP on material codes, plant codes and customers.
- Forecast and Planning:

- Compile Stock on hand (SOH) report and monitor stock levels in country
- Forecasting and planning with sales, supply and sourcing partners to have a continuous flow of stock in country
- Maintain SOH report post any sales.
- Importation documentation process:

- Establishing regulatory requirements for importation and actioning any required processes to ensure regulatory compliance.
- Coordinate the preparation of shipping documentation for the customers: Liaising with plant to receive shipping documents which meet customers clearance and import requirements for specific country.
- Liaison with customs clearance agency and logistics department for stock importation and clearance
- Dispatching shipping documents to customer
- Answering customer queries by coordination with sales and the plant.
- Inventory management:

- Receipting of incoming stock into intial warehouse on SAP
- Transfer and distribution of stock between warehouses to ensure adequate stock to service customers
- Receipting stock, managing warehouse transfers on SAP
- Maintaining First in, First out (FIFO) processes with warehouse
- Customer Credit status:

- Managing customer credit with finance and business lines, pending Coface status, and where required, ensuring extension of credit after internal consultation
- Trade Compliance/Foreign Trade:

- Manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant.
- Customer Queries:

- Receive and manage specific customer queries with the relevant unit.- Order process (ex-stock & indent):

- Receiving customer purchase orders, sending order acknowledgement
- Creation of sales orders in SAP
- Creating internal VPO and communication to plant
- Follow up with plant for order confirmation, shipping schedule and update the same to the customer
- Obtain necessary approval of draft shipping documents from customer.
- Clarification of all questions related with processing orders, handling changes in orders and independently carrying out all the necessary phone calls and correspondence.
- Customer Service/Operational:

- Pre-Order:

- Systems readiness
- Ensure extension in SAP on material codes, plant codes and customers.
- Forecast and Planning:

- Compile Stock on hand (SOH) report and monitor stock levels in country
- Forecasting and planning with sales, supply and sourcing partners to have a continuous flow of stock in country
- Maintain SOH report post any sales.
- Importation documentation process:

- Establishing regulatory requirements for importation and actioning any required processes to ensure regulatory compliance.
- Coordinate the preparation of shipping documentation for the customers: Liaising with plant to receive shipping documents which meet customers clearance and import requirements for specific country.
- Liaison with customs clearance agency and logistics department for stock importation and clearance
- Dispatching shipping documents to customer
- Answering customer queries by coordination with sales and the plant.
- Inventory management:

- Receipting of incoming stock into intial warehouse on SAP
- Transfer and distribution of stock between warehouses to ensure adequate stock to service customers
- Receipting stock, managing warehouse transfers on SAP
- Maintaining First in, First out (FIFO) processes with warehouse
- Customer Credit status:

- Managing customer credit with finance and business lines, pending Coface status, and where required, ensuring extension of credit after internal consultation
- Trade Compliance/Foreign Trade:

- Manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant.
- Customer Queries:

- Receive and manage specific customer queries with the relevant unit.- Order process (ex-stock & indent):

- Receiving customer purchase orders, sending order acknowledgement
- Creation of sales orders in SAP
- Creating internal VPO and communication to plant
- Follow up with plant for order confirmation, shipping schedule and update the same to the customer
- Obtain necessary approval of draft shipping documents from customer.
- Clarification of all qu

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