Customer Service Professional

2 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

iSON Xperiences is a dynamic and innovative company that provides exceptional customer experiences through its cutting-edge technology solutions.

We are seeking a highly skilled and motivated Customer Service Professional to join our team in Randburg. As a Contact Centre Agent, you will be the face of our company, providing top-notch customer service and technical support to our clients.

**Job Summary:**

The successful candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. You will be responsible for handling customer inquiries, resolving issues, and providing end-to-end service.

**Key Responsibilities:**

  • Provide professional and courteous customer service via phone, email, and other channels
  • Resolve customer complaints and concerns in a timely and effective manner
  • Work collaboratively with the team to achieve sales and service goals
  • Stay up-to-date with product knowledge and industry trends
  • Meet or exceed performance metrics and targets

**Requirements:**

  • Grade 12 qualification
  • At least 2 years' experience in a customer-facing role, preferably in sales/financial industry/retail industry
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Basic computer literacy and familiarity with contact centre software

**What We Offer:**

  • A competitive salary of R150,000 - R200,000 per annum
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Ongoing training and support to enhance your skills and knowledge

**How to Apply:** If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter, to us.



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