Customer Service Professional
2 weeks ago
iSON Xperiences is a dynamic and innovative company that provides exceptional customer experiences through its cutting-edge technology solutions.
We are seeking a highly skilled and motivated Customer Service Professional to join our team in Randburg. As a Contact Centre Agent, you will be the face of our company, providing top-notch customer service and technical support to our clients.
**Job Summary:**
The successful candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a fast-paced environment. You will be responsible for handling customer inquiries, resolving issues, and providing end-to-end service.
**Key Responsibilities:**
- Provide professional and courteous customer service via phone, email, and other channels
- Resolve customer complaints and concerns in a timely and effective manner
- Work collaboratively with the team to achieve sales and service goals
- Stay up-to-date with product knowledge and industry trends
- Meet or exceed performance metrics and targets
**Requirements:**
- Grade 12 qualification
- At least 2 years' experience in a customer-facing role, preferably in sales/financial industry/retail industry
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Basic computer literacy and familiarity with contact centre software
**What We Offer:**
- A competitive salary of R150,000 - R200,000 per annum
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Ongoing training and support to enhance your skills and knowledge
**How to Apply:** If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter, to us.
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