Customer Service Representative

2 weeks ago

Randburg, Gauteng, South Africa iSON Xperiences Full time

At iSON Xperiences, we are seeking a highly skilled Customer Service Representative to join our team.

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a knack for resolving complex issues.

Main Responsibilities:

  • To provide timely and effective assistance to customers via phone calls, ensuring that their queries are resolved efficiently.
  • To maintain a professional and polite demeanor at all times, even in challenging situations.
  • To actively listen to customers' concerns and respond accurately, providing relevant information to ensure first call resolution.
  • To be knowledgeable about relevant products and procedures, staying up-to-date with the latest developments in the industry.
  • To work effectively in a shifted environment, adapting to changing demands and priorities.
  • To escalate faults that cannot be concluded on first contact, ensuring seamless continuity of service.
  • To capture customer details accurately, maintaining high levels of data integrity.
  • To perform ad-hoc tasks as required, demonstrating flexibility and adaptability.
  • NQF level 4/Matric qualification is essential, along with no criminal record.
  • Fluency in English and/or Zulu and Sotho languages is mandatory, with computer literacy also being crucial.
  • Customer service experience is highly advantageous, but not essential.

Competencies Required:

  • Excellent listening skills are vital for this role, enabling you to understand customers' needs and preferences.
  • Able to work shifts (shifted environment) and adapt to changing demands.
  • Willingness to learn and develop new skills, staying updated with industry trends.
  • Problem-solving skills are essential for resolving complex customer issues efficiently.
  • Attention to detail is critical, ensuring accuracy in data capture and quality standards.
  • Reliable and self-disciplined, with the capacity to self-start and self-motivate.
  • Passionate about delivering exceptional customer experiences, always striving for excellence.

About the Role:

This is a fantastic opportunity to join a dynamic team at iSON Xperiences, where you will have the chance to make a real difference in customers' lives. If you are passionate about delivering top-notch customer service and possess the necessary skills and qualifications, we encourage you to apply.

Salary: Estimated salary range for this position is R120,000 - R180,000 per annum, depending on experience and qualifications.

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