Customer Experience Lead

About iSON XperiencesiSON Xperiences is a leading provider of customer experience solutions. We are seeking an experienced Senior Customer Experience Lead to join our team.Job SummaryThe Senior Customer Experience Lead will be responsible for leading and managing a team of customer service agents. The successful candidate will have a proven track record of...

About the RoleiSON Xperiences is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our Contact Centre, you will be responsible for leading a team of customer service professionals, driving quality improvements, and delivering exceptional customer experiences.Key Responsibilities:Lead and manage a team of customer...

iSON Xperiences is seeking an experienced Customer Acquisition Lead to join our Saves/New Acquisition team. As a key member of our leadership team, you will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.Key Responsibilities:Lead and manage a team of Saves/New...

About the RoleWe are seeking a highly skilled and experienced Strategic Customer Experience Manager to join our team at FirstRand Bank Limited.The successful candidate will be responsible for developing and leading customer experience frameworks that deliver high-quality service to all customers and meet business targets.Key ResponsibilitiesDeliver internal...

About iSON XperiencesiSON Xperiences is a leading provider of innovative digital solutions. We are committed to delivering exceptional customer experiences through our team of highly skilled professionals.

Job SummaryWe are seeking a highly experienced and skilled Senior Sales Manager - Customer Experience to join our team at Dante Personnel in Midrand. This is an exciting opportunity for a motivated professional with a strong background in sales, customer service, and team management to lead our sales team and drive customer satisfaction.About the RoleAs a...

Team Leader Job SummaryThe iSON Xperiences Team Leader is responsible for leading an inbound voice customer services team and maintaining quality of service delivered in conjunction with customer goals and objectives.Main ResponsibilitiesLead and manage a team of customer service agentsCoach and develop agents through continuous one-on-one sessionsManage...

Job Title: Team Lead - Customer Retention Specialist Company Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced Team Lead to oversee our Saves/New Acquisition team and drive customer retention and acquisition growth.The successful candidate will be responsible for leading a...

iSON Xperiences seeks an accomplished Customer Experience Agent to enhance our Randburg-based team's performance in the Customer Service space.This Contract role offers an exciting opportunity to work in a dynamic environment, focusing on delivering remarkable customer experiences.Estimated annual salary: R165,000, taking into account local market rates and...

**Job Title:** Customer Service Operations Lead**Location:** Gauteng, Randburg**Estimated Salary:** R 650,000 - R 850,000 per annum**About the Role:As a Customer Service Operations Lead at WesBank, you will be responsible for ensuring quality service delivery within the contact centre environment to both external and internal customers. You will provide...

About the RoleWe are seeking a skilled Senior Quality Assurance Specialist to join our team at iSON Xperiences. This is an exciting opportunity for a results-driven professional to make a meaningful impact on our customer experience.

OverviewWe are seeking an experienced User Experience Strategist to lead our customer experience efforts and ensure the delivery of high-quality service to all customers.About the RoleThe successful candidate will have a strong background in technical or software environment, with a minimum of 5 years' experience in Client Experience/Digital Marketing....

At iSON Xperiences, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our contact centre, you will play a vital role in providing exceptional client experiences through timely and effective assistance.Main Responsibilities:Answer inbound calls professionally and politelyListen attentively to customer queries...

About the RoleAs a Vodacom Postpaid Call Centre Consultant, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.Key ResponsibilitiesProvide timely and accurate assistance to customers via inbound calls.Demonstrate professionalism and politeness at all times.Listen attentively to...

Job Title: Customer Service Leadership Role Estimated Salary: R 320,000 - R 420,000 per annumJob Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced leader to join our Saves/New Acquisition team and drive customer retention and acquisition growth.The successful candidate will...

About the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...

Job DescriptionThe Contact Centre Team Lead role at iSON Xperiences is a challenging and rewarding opportunity for an experienced professional to lead a team of customer service representatives. The successful candidate will have a proven track record in managing high-performing teams, driving quality improvements, and achieving exceptional customer...

Contact Centre Team Coach Role. This leadership position is part of iSON Xperiences' customer service team, responsible for guiding and developing a team of customer service representatives. The ideal candidate will be a seasoned leader with a strong background in customer service and team management. Main Responsibilities include: Leading a team of...

About the RoleThe ideal candidate will lead an inbound voice/messaging customer services team, ensuring quality of service delivery in conjunction with Altron People Solutions' customer goals and objectives.Main ResponsibilitiesLead a team of 20+ agents and manage their performance through daily, weekly, and monthly coaching sessions.Maintain attendance and...

iSON Xperiences seeks an experienced and dynamic Team Coach to lead our inbound voice/messaging customer services team in Randburg. The ideal candidate will have a strong track record in leading teams, coaching, and developing agents to deliver exceptional customer experiences.As a Team Coach, you will be responsible for:Leading and managing a team of up to...