Customer Service Representatives

5 days ago


Randburg, Gauteng, South Africa Tailormade Solution Full time

We are looking for skilled Customer Service Representatives to join our team at Tailormade Solution in Randburg. This is a fantastic opportunity for individuals who enjoy interacting with customers and providing exceptional service.

About the Job

The ideal candidate will have excellent communication skills, be able to work under pressure, and possess good organizational abilities. The role involves making outbound calls to customers from a set list, conducting market research, and ensuring that all interactions are professional and friendly. You will be responsible for updating the system with customer responses, complying with internal policies, and maintaining high levels of integrity.

Some of the key responsibilities include:

  • Making calls to customers from a set list
  • Conducting market research and gathering data
  • Ensuring all calls are conducted in a professional and friendly manner
  • Reaching daily targets for productivity, quality, and data
  • Updating the system with customer responses
  • Complying with internal policies and procedures

To be successful in this role, you will need to have Grade 12 essential, good communication skills, and call centre experience (advantageous). You must also be able to listen attentively and capture complaints, compliments, and comments accurately as received from the customer. Attention to detail, initiative, and the ability to work under pressure are essential skills for this position.

Requirements

To apply for this role, you should have:

  • Grade 12 essential
  • Good communication skills
  • Call centre experience (advantageous)
  • Ability to work under pressure
  • Attention to detail
  • Initiative
What We Offer

As a Customer Service Representative at Tailormade Solution, you can expect a competitive salary of R120,000 - R150,000 per annum, depending on your experience. Additionally, we offer a supportive and dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.



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