Customer Acquisition Lead
3 weeks ago
iSON Xperiences is seeking an experienced Customer Acquisition Lead to join our Saves/New Acquisition team. As a key member of our leadership team, you will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.
Key Responsibilities:
- Lead and manage a team of Saves/New Acquisition agents to achieve sales and retention targets.
- Develop and implement strategies to improve customer retention and acquisition rates.
- Monitor and analyze team performance, providing coaching and feedback to agents.
- Identify and address training needs to enhance team skills and knowledge.
- Collaborate with internal stakeholders to ensure alignment and effective communication.
- Drive process improvements to enhance customer experience and team efficiency.
- Meet or exceed monthly sales and retention targets.
Requirements:
- 3+ years of experience in sales, customer service, or telesales, with 1+ year in a leadership role.
- Proven track record of leading high-performing teams and achieving sales targets.
- Excellent leadership, communication, and coaching skills.
- Strong understanding of the telecommunications industry.
- Ability to analyze data and make informed decisions.
- Experience with performance management and process improvement.
Estimated Salary: R450,000 - R600,000 per annum, depending on experience.
-
Team Lead
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Team Lead - Customer Retention Specialist Company Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced Team Lead to oversee our Saves/New Acquisition team and drive customer retention and acquisition growth.The successful candidate will be responsible for leading a...
-
Saves/New Acquisition Team Manager
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Saves/New Acquisition Team Manager Salary: R 300,000 - R 400,000 per annumJob Summary:We are seeking an experienced Team Manager to lead our Saves/New Acquisition team at iSON Xperiences.The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer...
-
Customer Service Leadership Role
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Customer Service Leadership Role Estimated Salary: R 320,000 - R 420,000 per annumJob Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced leader to join our Saves/New Acquisition team and drive customer retention and acquisition growth.The successful candidate will...
-
Senior Talent Acquisition Specialist
6 days ago
Randburg, Gauteng, South Africa Dante Personnel Full timeJob Title: Senior Talent Acquisition SpecialistEstimated Salary: R150,000 - R220,000 per annumAbout Us:We are a leading recruitment agency, dedicated to providing exceptional staffing solutions to our clients. Our team of expert recruiters is passionate about building long-lasting relationships with candidates and clients alike.We believe that work should be...
-
Customer Experience Lead
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are seeking a highly skilled Customer Experience Lead to join our team. This is an excellent opportunity for a talented professional to lead and manage a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES 200,000 - 300,000 per month, depending on...
-
Senior Customer Experience Lead
1 month ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout iSON XperiencesiSON Xperiences is a leading provider of customer experience solutions. We are seeking an experienced Senior Customer Experience Lead to join our team.Job SummaryThe Senior Customer Experience Lead will be responsible for leading and managing a team of customer service agents. The successful candidate will have a proven track record of...
-
Team Manager
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Team ManagerWe are seeking a seasoned Team Manager to lead our Saves/New Acquisition team at iSON Xperiences. The successful candidate will drive customer retention and acquisition growth, oversee a team of agents, and ensure exceptional customer service.About the Role:Lead and manage a team of Saves/New Acquisition agents to achieve sales and...
-
Sales and Retention Director
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeWe are looking for a highly motivated and experienced Sales and Retention Director to join our Saves/New Acquisition team at iSON Xperiences. As a senior leader, you will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.About the Role:Lead and manage a team of Saves/New...
-
Renewable Energy Sector Lead
6 days ago
Randburg, Gauteng, South Africa Dante Personnel Full timeAbout the RoleThis exciting opportunity spans across strategic and operational responsibilities, blending commercial insight with marketing expertise to drive expansion across the market, managing key distribution processes, optimising stock management and overseeing all marketing initiatives in the region.Key ResponsibilitiesProven experience in a senior...
-
Client Acquisition Representative
3 weeks ago
Randburg, Gauteng, South Africa CD Vision Marketing Full time**CD Vision Marketing Overview**We are a leading marketing company based in Polokwane, seeking a highly motivated Customer Relationship Specialist to join our team. Located in Randburg, this role requires excellent communication skills and the ability to work effectively under pressure.The ideal candidate will be responsible for:Sales support and...
-
Business Development Manager
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeCompany Overview:iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.We are seeking an experienced Business Development Manager to join our team at Vodacom. The successful candidate will be responsible for driving customer acquisition growth, identifying new business opportunities, and building relationships with...
-
Customer Experience Manager
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the RoleiSON Xperiences is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our Contact Centre, you will be responsible for leading a team of customer service professionals, driving quality improvements, and delivering exceptional customer experiences.Key Responsibilities:Lead and manage a team of customer...
-
Acquisition Growth Specialist
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the Role:The Sales and Partnerships Executive will play a key role in promoting Vodacom's products and services to potential customers. Key Responsibilities include: Identifying and pursuing new sales opportunities to meet or exceed monthly sales targets, Building and maintaining relationships with potential customers to understand their needs and...
-
Sales and Partnerships Executive
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Description:We are seeking an Acquisition Growth Specialist to drive customer acquisition growth and identify new business opportunities at Vodacom. The successful candidate will be responsible for: Identifying and pursuing new sales opportunities to meet or exceed monthly sales targets, Building and maintaining relationships with potential customers to...
-
Customer Service Team Coach
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...
-
Contact Centre Team Lead
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob DescriptionThe Contact Centre Team Lead role at iSON Xperiences is a challenging and rewarding opportunity for an experienced professional to lead a team of customer service representatives. The successful candidate will have a proven track record in managing high-performing teams, driving quality improvements, and achieving exceptional customer...
-
Contact Centre Team Lead
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the RoleThe ideal candidate will lead an inbound voice/messaging customer services team, ensuring quality of service delivery in conjunction with Altron People Solutions' customer goals and objectives.Main ResponsibilitiesLead a team of 20+ agents and manage their performance through daily, weekly, and monthly coaching sessions.Maintain attendance and...
-
Team Lead for High Performance Sales
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are seeking an exceptional Team Lead to spearhead our Outbound Sales team. As a leader, you will be responsible for driving sales targets, managing a dynamic team of 15 agents, and ensuring excellent customer service.Responsibilities:Lead and manage a team of 15 high-performing agentsDevelop and implement sales strategies to achieve...
-
Sales and Support Coordinator
3 weeks ago
Randburg, Gauteng, South Africa CD Vision Marketing Full time**Job Summary**We are seeking a skilled Client Acquisition Representative to join our team at CD Vision Marketing. Based in Randburg, this role involves providing exceptional customer service and driving business growth through effective sales strategies.The successful candidate will be responsible for:Identifying and pursuing new business...
-
Sales Team Lead
3 days ago
Randburg, Gauteng, South Africa Afro Miaki Group PTY Full timeAbout the RoleWe are seeking an experienced Sales Team Lead to join our team at Afro Miaki Group PTY. In this role, you will be responsible for effectively offering opportunities for quotations of short-term insurance policies and other products.As a Sales Team Lead, you will execute and assist in creating opportunities for quotations and sales, manage lead...