IT Service Desk Representative

3 weeks ago


Randburg, Gauteng, South Africa IOCO Full time
Key Responsibilities
  • Efficiently log and allocate incoming calls, collaborating with engineers to ensure all calls are attended to and closed.
  • Ensure accurate call logging within our ITSM tool as per operational processes.
  • Assist the team during work overload and maintain general administration tasks.
  • Maintain exceptional customer liaison, interacting professionally at all times.
  • FOLLOW appropriate escalation procedures when required.
  • Adhere to client-specific Operational Manuals.

In this role, you will be responsible for providing top-notch customer service while working well under pressure.



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