Customer Service Representative

3 days ago


Randburg, Gauteng, South Africa iSON Xperiences Full time
About the Role

Are you a customer-centric individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same?

iSON Xperiences is seeking a highly motivated Customer Service Representative to join our team. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and technical support through inbound calls.

Main Responsibilities:

  • Customer Communication: Communicate effectively with customers via phone, resolving their queries in a professional and courteous manner.
  • Technical Support: Provide end-to-end technical support to customers, ensuring issues are resolved efficiently and effectively.
  • Team Collaboration: Work closely with team members and leaders to achieve shared goals and objectives.
  • Query Management: Log and monitor customer queries, ensuring timely resolution and follow-up.

Requirements:

  • Education: Grade 12 or equivalent qualification
  • Experience: At least 2 years' experience in a sales/financial industry/Retail industry environment
  • Skills: Excellent communication and interpersonal skills, ability to work under pressure, contact centre skills training, call handling skills, telephone etiquette skills, understanding of website navigation functionalities

Working Conditions:

  • Shift Work: Willingness to work shifts, including night shifts (20:00 PM - 07:00 AM)

What We Offer:

  • Competitive Salary: R120,000 - R150,000 per annum (estimated based on location and industry standards)
  • Opportunity for Growth: Professional development and career advancement opportunities within a dynamic and growing organization

Why Join Us:

  • Dynamic Environment: Fast-paced and challenging environment that requires adaptability and creativity
  • Collaborative Culture: Supportive team environment that fosters collaboration and open communication

Location: Randburg, Johannesburg



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