Customer Service Representative
3 days ago
Are you a customer-centric individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same?
iSON Xperiences is seeking a highly motivated Customer Service Representative to join our team. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and technical support through inbound calls.
Main Responsibilities:
- Customer Communication: Communicate effectively with customers via phone, resolving their queries in a professional and courteous manner.
- Technical Support: Provide end-to-end technical support to customers, ensuring issues are resolved efficiently and effectively.
- Team Collaboration: Work closely with team members and leaders to achieve shared goals and objectives.
- Query Management: Log and monitor customer queries, ensuring timely resolution and follow-up.
Requirements:
- Education: Grade 12 or equivalent qualification
- Experience: At least 2 years' experience in a sales/financial industry/Retail industry environment
- Skills: Excellent communication and interpersonal skills, ability to work under pressure, contact centre skills training, call handling skills, telephone etiquette skills, understanding of website navigation functionalities
Working Conditions:
- Shift Work: Willingness to work shifts, including night shifts (20:00 PM - 07:00 AM)
What We Offer:
- Competitive Salary: R120,000 - R150,000 per annum (estimated based on location and industry standards)
- Opportunity for Growth: Professional development and career advancement opportunities within a dynamic and growing organization
Why Join Us:
- Dynamic Environment: Fast-paced and challenging environment that requires adaptability and creativity
- Collaborative Culture: Supportive team environment that fosters collaboration and open communication
Location: Randburg, Johannesburg
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