SASSA Customer Service Representative

2 days ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

As a valued member of the iSON Xperiences team, we are seeking an exceptional Customer Service Representative to join our dynamic organization in Randburg.

This fixed-term contract role is perfect for individuals passionate about delivering outstanding customer experiences.

We estimate the salary for this position to be around R150,000 per annum, based on national averages and considering the location.

Main Responsibilities:

  • Deliver top-notch customer service via inbound calls, ensuring timely responses and resolving queries efficiently.
  • Maintain professionalism and politeness at all times, providing accurate information to customers.
  • Listened attentively to customer inquiries, responding promptly and effectively.
  • Familiarize yourself with products and procedures to provide relevant information and ensure First Call Resolution.
  • Escalate faults that cannot be resolved on first contact, capturing customer details accurately.
  • Perform ad-hoc tasks as required, utilizing computer literacy skills and excellent written communication abilities.

Competencies:

  • Cultivate customer loyalty through exceptional service delivery.
  • Manage conflicts professionally, maintaining high levels of professionalism and understanding ethical conduct.
  • Display quality orientation, adhering to company standards.


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