Technical Customer Service Representative
3 weeks ago
We are seeking a skilled Technical Customer Service Representative to join our team at iOCO Infrastructure Services. The ideal candidate will have 1-2 years of experience in an IT service desk environment, with a strong background in customer service and first-call resolution.
Key Responsibilities
- Deliver exceptional customer service and technical support to clients
- Log and allocate incoming calls efficiently
- Ensure all calls are attended to and closed in a timely manner
- Assist the team with work overload as needed
- Maintain a high level of customer liaison and conduct interactions in a professional manner
Salary and Benefits
The salary range for this position is R250,000 - R350,000 per annum, depending on experience. This is a permanent position based in Randburg, with a work environment that is office-based. Additionally, we offer a competitive salary package and opportunities for growth and development.
What You'll Need
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