Client Success Coordinator

4 days ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time
About the Role:
At West Coast Personnel, we are seeking a highly skilled Client Success Coordinator to join our team. In this role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

Client communication is at the heart of this role. You will assist in communicating with clients, responding to their inquiries, and providing updates on project progress.

Project coordination involves helping to coordinate projects between internal teams and the client, ensuring that deadlines are met and deliverables are of high quality.

Conducting market research, gathering data on the industry relevant to the company, and analyzing competitor activity to provide insights for client strategies is also an essential part of this job.

You will assist in maintaining client files, managing schedules, organizing meetings, and handling paperwork related to client accounts.

Building and maintaining relationships with the client, vendors, and other stakeholders through regular communication and networking efforts is crucial in this role.

You will offer creative ideas and solutions to meet client objectives and enhance the client's brand presence.

Preparing reports and presentations to update the client on campaign performance, analytics, and recommendations for improvement is another key responsibility.

The estimated salary for this role is around $70,000-$90,000 per year, depending on experience and qualifications.



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