Customer Success Liaison

2 days ago


Cape Town, Western Cape, South Africa CV Library Full time
Exceptional Opportunity for a Client-Centric Professional

We are seeking a highly motivated and enthusiastic Client Response Coordinator to join our Client Success team at CV-Library. This exciting role presents an excellent opportunity for a customer-focused individual to make a significant impact in delivering exceptional service to our clients.

Key Responsibilities:

  • Develop and maintain strong relationships with clients through regular communication, ensuring their needs are met and exceeded.
  • Proactively review client accounts to identify areas for improvement and provide tailored solutions to enhance their experience.
  • Collaborate with the sales team to drive client retention and growth, ensuring seamless support throughout the customer journey.

About You:

  • A minimum of Matric Grade 12 is required, with previous customer service experience in a fast-paced environment being highly desirable.
  • Demonstrable commercial awareness, with the ability to identify opportunities to increase business revenue, is essential.
  • Excellent written and verbal communication skills, along with exceptional interpersonal skills, including active listening, are vital for success in this role.

The Package:

  • An estimated annual salary of £25,000 - £35,000, depending on experience, reflects the value we place on our employees' contributions to the company's success.
  • A commitment to promoting a fully diverse and inclusive workforce means that we welcome applications from all candidates who meet the key requirements.

Benefits and More:

  • We are actively committed to creating a positive work environment that supports the well-being and career development of our employees.
  • Please do not hesitate to contact us if you require any reasonable adjustments to assist with your application.


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