Client Success and Expansion Expert
2 days ago
As a Senior Account Growth Specialist, you will play a key role in driving customer success and account growth by cultivating strong, long-term relationships with clients. You will expand the client base across diverse regions and emerging markets worldwide.
The ideal candidate will have a proven track record of managing high-value clients, driving engagement, and delivering results. They should possess exceptional written and spoken communication skills, as well as proficiency in MS Office and familiarity with API-driven marketplace solutions or SaaS models.
Key Accountabilities
- Serve as the primary client contact post-sale.
- Align solutions with clients' evolving needs and ensure a high-touch customer experience.
- Identify opportunities for client expansion and advise on the optimal use of features.
- Tailor strategies to enhance client experience within the telecom and banking sectors.
- Oversee onboarding and ensure smooth integration of solutions.
- Liaise with technical teams to resolve issues and improve workflows.
Benefits Package
- A competitive salary range: R1 200 000 - R1 800 000 per annum.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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