Client Success and Expansion Expert

2 days ago


Cape Town, Western Cape, South Africa We find talent Full time
Job Description
As a Senior Account Growth Specialist, you will play a key role in driving customer success and account growth by cultivating strong, long-term relationships with clients. You will expand the client base across diverse regions and emerging markets worldwide.

The ideal candidate will have a proven track record of managing high-value clients, driving engagement, and delivering results. They should possess exceptional written and spoken communication skills, as well as proficiency in MS Office and familiarity with API-driven marketplace solutions or SaaS models.

Key Accountabilities
  • Serve as the primary client contact post-sale.
  • Align solutions with clients' evolving needs and ensure a high-touch customer experience.
  • Identify opportunities for client expansion and advise on the optimal use of features.
  • Tailor strategies to enhance client experience within the telecom and banking sectors.
  • Oversee onboarding and ensure smooth integration of solutions.
  • Liaise with technical teams to resolve issues and improve workflows.

Benefits Package
  • A competitive salary range: R1 200 000 - R1 800 000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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