Customer Success Manager

2 days ago

Cape Town, Western Cape, South Africa The Legends Agency Full time

A challenging opportunity has arisen for a highly skilled Customer Success Manager to join our team at The Legends Agency in Cape Town CBD. This role is responsible for leading client relationships, ensuring seamless onboarding, and driving customer satisfaction through effective management of installations.

As a key member of our team, you will be responsible for building and maintaining strong relationships with clients, serving as their primary point of contact and advocate within the company. You will oversee the installation of our software, coordinating with internal teams to ensure timely and efficient deployments.

Key responsibilities include:

  • Client Onboarding: Spearhead the onboarding process for new clients, guaranteeing a smooth setup and integration of our platform into their operations.
  • Client Relationship Management: Foster and maintain robust relationships with clients, acting as their principal point of contact and champion within the organization.
  • Managing Installations: Oversee the installation of our software, collaborating with internal teams to ensure prompt and efficient deployments.
  • Proactive Monitoring: Monitor software usage to identify trends or potential issues. Take proactive measures to address concerns before they impact client satisfaction.
  • Client Support: Provide ongoing support and assistance to clients, addressing inquiries and resolving any issues that arise.
  • Training and Education: Conduct training sessions for clients to enhance their understanding of our platform and its features, empowering them to maximize their use of our services.
  • Feedback Collection: Gather and relay client feedback to internal teams, contributing to product improvements and service enhancements.
  • Renewals and Upselling: Collaborate with the sales team to identify opportunities for upselling and ensure successful contract renewals.

To succeed in this role, you will require:

  • Bachelor's degree in Business, Communications, or a related field (desired)
  • At least 3 years of experience in customer success or account management, preferably in a tech or SaaS environment.
  • Strong understanding of client onboarding and installation processes.
  • Excellent communication and interpersonal skills, with a focus on relationship building.
  • Proactive problem-solving abilities and a customer-centric mindset.
  • Experience in monitoring software performance and using data to inform decision-making.
  • Familiarity with CRM and customer success tools.
  • Ability to work independently and collaboratively in a fast-paced environment.

This exciting opportunity offers:

  • A competitive salary range of R650,000 - R900,000 per annum
  • Opportunities for growth and career development in a rapidly scaling company.
  • Comprehensive benefits and incentives.
  • The chance to work in a dynamic and innovative environment, where your contributions will make a meaningful impact.

  • Business Development Strategist for Success Coach

    1 month ago

    Cape Town, Western Cape, South Africa Success Coach Full time

    We are seeking a highly skilled and experienced Business Development Strategist to join our team at Success Coach.As a Business Development Strategist, you will play a key role in generating new leads, converting them into sales, and building strong customer relationships. You will work closely with the business owner to identify opportunities and grow our...

  • Customer Success Manager

    4 days ago

    Cape Town, Western Cape, South Africa Emporium Human Capital Full time

    Emporium Human Capital Job OpportunityWe are looking for a skilled Customer Success Manager to join our team. The ideal candidate will have a strong background in Accounting and excellent communication skills.The successful candidate will be responsible for creating and managing training plans with customers, reporting on training progress, and working...

  • Customer Success Operations Manager

    1 week ago

    Cape Town, Western Cape, South Africa VHRS Full time

    About the RoleWe are seeking a highly motivated and proactive Customer Success Operations Manager to join our team at VHRS. Located in Cape Town, this role will focus on supporting the Head of Customer Success in establishing and refining best practices, enhancing partner satisfaction, and ensuring operational excellence.Daily Responsibilities- Assist the...

  • Customer Success Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Arvo Full time

    Job OverviewWe are seeking a Customer Success Specialist to join our team at Arvo, a rapidly growing South African software company. As a Customer Success Specialist, you will play a key role in ensuring the success of our clients by providing exceptional support and training on our property management solutions.

  • Customer Success Expert

    1 month ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Job Title: Customer Success ExpertAbout the Role:We are seeking an experienced and results-driven Customer Success Expert to join our team at Emporium. As a key member of our customer success team, you will be responsible for driving customer growth and ensuring optimal adoption of our software solutions.Key Responsibilities:Develop and foster strong client...

  • Customer Success Strategist

    2 months ago

    Cape Town, Western Cape, South Africa Electrum Payments Full time

    About the RoleElectrum Payments is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our clients achieve their desired outcomes and successfully utilize our SaaS fintech product.Main Responsibilities:Serve as the primary point of contact for clients, working closely...

  • Customer Success Lead

    4 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Customer Success LeadThe Legends Agency is seeking a skilled Customer Success Lead to manage relationships with key stakeholders, address operational queries, and drive business growth in the designated channel. This role involves expanding services to the customer base, maintaining key accounts' profitability, and enhancing supply chain efficiencies.**Key...

  • Customer Success Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa Arvo Full time

    Job Title: Customer Success ExpertArvo, a rapidly growing South African software company specializing in property management solutions, is seeking an enthusiastic and dedicated individual to join their team as a Customer Success Expert.The role is based in Somerset West and involves working with clients to provide support, training, and guidance on our...

  • Customer Success Professional

    3 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    We are seeking a highly skilled Customer Success Professional to join our team at The Legends Agency.This role is based in Cape Town CBD and comes with a competitive salary of $60,000 per annum.The successful candidate will be responsible for leading the onboarding process for new clients, ensuring a seamless setup and integration of our platform into their...

  • Customer Success Ambassador

    1 week ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Company OverviewThe Legends Agency is an innovative platform dedicated to enhancing user experience through exceptional services.We focus on customer satisfaction and aim to build strong, lasting relationships with our clients.Job DescriptionWe are seeking a Customer Success Manager with at least 3 years of experience in a similar role.You will be...

  • Customer Success Advocate

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    About The Legends Agency">We are an innovative platform dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients.">Job Overview">We are seeking a Customer Success Advocate with at least 3 years of experience in a similar...

  • Customer Success Partner

    2 months ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    Unlock Your Potential as a Customer Success Partner at MRI SoftwareJob SummaryWe are seeking a highly skilled Customer Success Partner to join our team at MRI Software. As a key member of our support operations team, you will be responsible for delivering exceptional customer experiences and driving success for our clients.Key ResponsibilitiesDevelop a deep...

  • Customer Success Expert

    1 week ago

    Cape Town, Western Cape, South Africa Arvo Full time

    About ArvoArvo is a rapidly growing South African software company specializing in developing solutions for the property management industry. Our mission is to create the most advanced end-to-end property management ecosystem, enabling seamless migration processes and providing dedicated training and support services to ensure customer success.

  • Customer Success Strategist

    4 days ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    West Coast Personnel">This role is an excellent opportunity for a highly motivated and skilled professional to join our team at West Coast Personnel as a Customer Success Strategist. The successful candidate will be responsible for guiding customers through the onboarding process, ensuring they understand how to use our platform. They will also provide...

  • Customer Success Relationship Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa RareCruit Full time

    About the RoleWe are seeking a highly skilled Customer Success Relationship Manager to join our team at RareCruit.The successful candidate will be responsible for providing exceptional support to our clients, ensuring they achieve their goals and objectives through the effective utilization of our software solutions.Key ResponsibilitiesDevelop in-depth...

  • Customer Success Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Prostaff Holdings Full time

    About the Role:We are seeking a highly motivated and results-driven Customer Success Specialist to join our team at Prostaff Holdings. In this role, you will be responsible for managing client expectations and building long-term relationships with our key clients.Key Responsibilities:Develop and maintain strong relationships with clients to ensure their...

  • Customer Success Liaison

    4 weeks ago

    Cape Town, Western Cape, South Africa CV Library Full time

    Exceptional Opportunity for a Client-Centric ProfessionalWe are seeking a highly motivated and enthusiastic Client Response Coordinator to join our Client Success team at CV-Library. This exciting role presents an excellent opportunity for a customer-focused individual to make a significant impact in delivering exceptional service to our clients.Key...

  • Customer Success Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Emporium Full time

    Customer Success ConsultantSomerset WestR18 000 to R 23 000Key Responsibilities:• Drive and own the new client onboarding journey to ensure seamless integration with our software.• Develop and foster strong client relationships to understand their business needs and ensure optimal adoption of our solutions.• Manage data migration from clients' previous...

  • Customer Success Team Lead

    5 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Customer Success Team Lead We are seeking a seasoned Customer Success Team Lead to join our team at The Legends Agency. As a key member of our customer success department, you will be responsible for leading the onboarding process for new clients, managing installations, and maintaining strong client relationships.About Us:The Legends Agency is...

  • Enterprise Customer Success Manager Lead

    1 month ago

    Cape Town, Western Cape, South Africa KnowBe4 Full time

    About UsKnowBe4 is the global leader in security awareness training and simulated phishing platforms. With tens of thousands of organizations using our platform, we help companies like yours protect themselves from social engineering attacks.Job SummaryWe are seeking an experienced Enterprise Customer Success Manager Lead to join our team. As a key member of...