Account Manager
2 weeks ago
Job Title: Account Manager - Client Success
About The Legends Agency:
We are an innovative platform dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients.
Role Overview:
We are seeking an experienced Account Manager - Client Success to join our team. As a key member of our client success team, you will be responsible for ensuring the seamless integration of our platform into our clients' operations, building strong relationships, and providing ongoing support and assistance.
Key Responsibilities:
- Client Onboarding: Lead the onboarding process for new clients, ensuring timely and efficient deployments.
- Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact and advocate within the company.
- Installation Management: Oversee the installation of our software, coordinating with internal teams to ensure successful implementations.
- Proactive Monitoring: Monitor software performance to identify trends or potential issues, taking proactive steps to address concerns before they impact client satisfaction.
- Client Support: Provide ongoing support and assistance to clients, addressing inquiries and resolving any issues that arise.
- Training and Education: Conduct training sessions for clients to enhance their understanding of our platform and its features, empowering them to maximize their use of our services.
- Feedback Collection: Gather and relay client feedback to internal teams, contributing to product improvements and service enhancements.
- Renewals and Upselling: Collaborate with the sales team to identify opportunities for upselling and ensure successful contract renewals.
Qualifications:
- Bachelor's degree in Business, Communications, or a related field (preferred)
- 3+ years of experience in account management or client success, preferably in a tech or SaaS environment.
- Strong understanding of client onboarding and installation processes.
- Excellent communication and interpersonal skills, with a focus on relationship building.
- Proactive problem-solving abilities and a customer-centric mindset.
- Experience in monitoring software performance and using data to inform decision-making.
- Familiarity with CRM and client success tools.
- Ability to work independently and collaboratively in a fast-paced environment.
Why Choose Us:
We offer a competitive salary of R850,000 per annum, comprehensive benefits, and opportunities for growth and career development in a dynamic and innovative environment.
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