Client Success Manager

3 weeks ago

Cape Town, Western Cape, South Africa Ad Talent Full time

**Job Summary:**

We are seeking a highly organized and detail-oriented Client Success Manager to join our team at Ad Talent. As a Client Success Manager, you will play a critical role in ensuring the successful execution of client projects, managing client relationships, and maintaining accurate records.

About the Company:

Ad Talent is a holistic branding and communication agency dedicated to helping our clients define, create, and market meaningful brands. We work closely with our clients to ensure the smooth execution of retainers, projects, and campaigns.

Key Responsibilities:

  • Assist the Account Manager with all administrative duties, including project coordination and documentation.
  • Act as a secondary point of contact for clients, addressing routine inquiries and relaying them to the Account Manager or creative teams in a timely manner.
  • Take initiative to ensure clarity between various stakeholders, including clients, Account Managers, and creative teams.
  • Effectively brief and manage communications and coordination between remote teams and external suppliers to ensure clarity regarding deliverables.
  • Liaise with suppliers on all production-related activities, ensuring seamless execution.
  • Help manage timelines, track deliverables, and ensure all deadlines are met.
  • Assist with creating shoot cost estimates, arrange details with clients, attend and assist on shoots.
  • Help the Account Manager keep track of tasks across different projects, ensuring each item is completed within the set timeline.
  • Draft and maintain weekly status reports for clients, keeping them updated on project progress.
  • Review client feedback when required, brief the studio and external parties, and ensure correct updates are delivered to the client within the given deadline.
  • Check all work before it's sent to the client to guarantee 100% accuracy.
  • Ensure the creative director signs off on creative before sharing any artwork with the Account Manager or the client themselves.
  • Put together cost estimates using internal resources or external suppliers and the production manager.
  • Support the Account Manager in managing budgets by tracking expenses and invoices, ensuring financial documentation is accurate.
  • Maintain accurate client records, project documentation, and contracts in line with company standards.

Requirements:

  • Bachelor's degree in marketing, communications, business, or a related field.
  • Strong interest in marketing, advertising, and client services.
  • Proactive, with a willingness to learn and develop in a fast-paced and remote work environment.

Estimated Salary: $60,000 - $70,000 per year.

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