Client Success Partner

1 month ago

Cape Town, Western Cape, South Africa Machine_ Full time

At Machine_, we're seeking a Client Success Partner to join our team. This role offers an exciting opportunity to work closely with clients, understanding their business goals and strategies, and delivering exceptional service.

About the Role

The Client Success Partner will be responsible for managing TTL campaigns and day-to-day client interactions. You will master client business and relationships, ensuring longevity and partnership. Your ability to understand the client, strategy, and agency process is crucial in delivering efficiently and to the highest quality.

You will take full ownership of your projects, taking accountability for all work presented and delivered. Supporting your Account Director and Business Unit Director in driving and meeting all financial targets is also a key aspect of this role. Empowering your seniors with the correct information to ensure they correctly support you and the client is essential.

Honest conversations with your client to enable your team to deliver excellence and create trust through positive outcomes are vital. As a strategic partner to your clients, you will guide and drive better work, better business conversations, and build business. Maintaining the integrity of the creative strategy and work throughout the campaign is critical.

You will need to manage different personalities and strive to get the best out of each individual. Keeping abreast of industry trends and adding additional value to your client's business is also expected.

Requirements
  • A relevant tertiary qualification in Marketing / Business Communications
  • Minimum 3 years working experience as an Account Executive or Account Manager with 1 year in an Advertising Agency (or in a similar environment i.e. Publishing)
  • Proficient in MS Office (i.e. Word / Excel / PowerPoint etc.)
  • TTL & Digital experience is essential (well versed in Digital)
  • Experience working on Chase
  • A good command of the English language (both verbal and written)
  • Strong presentation skills
  • Strong administrative and organisational skills
  • Strong numerical skills (financial & budget management experience)
  • Strong multitasking skills (ability to work on more than one brief at any given time)
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

We're proud to offer a dynamic and supportive work environment that fosters growth and development. If you're passionate about delivering exceptional client service and have a strong desire to succeed, we encourage you to apply for this exciting opportunity.

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