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Customer Service Representative Specialist
2 months ago
Tailormade Solution is a well-established company in Randburg, known for providing exceptional customer service. Our team is dedicated to delivering top-notch support to our clients.
Job Overview:
We are currently seeking highly motivated and enthusiastic Customer Service Representative Specialists to join our dynamic team. As a key member of our organization, you will be responsible for interacting with customers via phone calls, ensuring that all interactions are conducted in a professional and friendly manner, meeting the quality standards set by the company.
Responsibilities:
* Makes outbound calls to customers from a set list for market research purposes
* Ensures all calls are conducted professionally and in accordance with company standards
* Reaches daily targets for productivity, quality, and data collection
* Maintains high levels of integrity, attention to detail, and excellent communication skills
* Adheres to internal policies and procedures, maintaining confidentiality and adhering to telephone etiquette guidelines
Requirements:
* Grade 12 essential qualification
* Good communication and interpersonal skills
* Ability to work under pressure and maintain composure in challenging situations
* Initiative and a passion for delivering exceptional customer service
* Ability to listen attentively and capture complaints, compliments, and comments accurately as received from customers
* Good organizational skills and ability to prioritize tasks effectively
What We Offer:
* A competitive salary estimated at R15,000 - R20,000 per month, commensurate with experience
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
How to Apply:
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application.
