Senior Service Delivery Specialist
6 days ago
We are seeking an experienced Senior Service Delivery Specialist to join our Contact Centre team at iSON Xperiences. In this critical role, you will be responsible for leading a team of customer service representatives, driving quality improvements, and delivering exceptional customer experiences.
Key Responsibilities:
- Lead and manage a team of customer service representatives, focusing on quality and customer satisfaction
- Develop and implement strategies to improve service levels and customer loyalty
- Collaborate with cross-functional teams to ensure seamless operations and customer-centric outcomes
- Monitor and report on key performance indicators (KPIs), identifying areas for improvement
Requirements:
- At least 1-2 years of experience in a similar role, preferably in the financial services industry
- Proven track record in improving service levels and customer satisfaction
- Strong leadership and coaching skills, with ability to motivate and develop teams
Compensation: We offer a competitive salary of $55,000 - $80,000 per annum, depending on experience, along with additional benefits.
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