Team Lead
4 weeks ago
Job Title: Team Lead - Customer Retention Specialist
Company Overview:
iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.
We are seeking an experienced Team Lead to oversee our Saves/New Acquisition team and drive customer retention and acquisition growth.
The successful candidate will be responsible for leading a high-performing team of agents, developing strategies to improve customer retention and acquisition rates, and ensuring exceptional customer service.
Salary: R 350,000 - R 450,000 per annum
Job Description:
Key Responsibilities:
- Lead and manage a team of Saves/New Acquisition agents to achieve sales and retention targets
- Develop and implement strategies to improve customer retention and acquisition rates
- Monitor and analyze team performance, providing coaching and feedback to agents
- Identify and address training needs to enhance team skills and knowledge
- Collaborate with internal stakeholders to ensure alignment and effective communication
- Drive process improvements to enhance customer experience and team efficiency
- Meet or exceed monthly sales and retention targets
Requirements:
- 3+ years of experience in sales, customer service, or telesales, with 1+ year in a leadership role
- Proven track record of leading high-performing teams and achieving sales targets
- Excellent leadership, communication, and coaching skills
- Strong understanding of the telecommunications industry
- Ability to analyze data and make informed decisions
- Experience with performance management and process improvement
-
Warehouse Team Lead
4 weeks ago
Randburg, Gauteng, South Africa Shani''s Recruitment Agency Full timeWe are seeking a skilled and experienced Warehouse Team Lead to oversee the daily operations of our warehouse. This role will involve managing stock levels, coordinating stock deliveries, and ensuring that all areas are clean and tidy.The ideal candidate will have strong leadership skills and be able to motivate and guide a team of staff to achieve their...
-
Contact Centre Team Lead
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob DescriptionThe Contact Centre Team Lead role at iSON Xperiences is a challenging and rewarding opportunity for an experienced professional to lead a team of customer service representatives. The successful candidate will have a proven track record in managing high-performing teams, driving quality improvements, and achieving exceptional customer...
-
Contact Centre Team Lead
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the RoleThe ideal candidate will lead an inbound voice/messaging customer services team, ensuring quality of service delivery in conjunction with Altron People Solutions' customer goals and objectives.Main ResponsibilitiesLead a team of 20+ agents and manage their performance through daily, weekly, and monthly coaching sessions.Maintain attendance and...
-
Team Lead for High Performance Sales
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are seeking an exceptional Team Lead to spearhead our Outbound Sales team. As a leader, you will be responsible for driving sales targets, managing a dynamic team of 15 agents, and ensuring excellent customer service.Responsibilities:Lead and manage a team of 15 high-performing agentsDevelop and implement sales strategies to achieve...
-
Sales Team Lead
3 days ago
Randburg, Gauteng, South Africa Afro Miaki Group PTY Full timeAbout the RoleWe are seeking an experienced Sales Team Lead to join our team at Afro Miaki Group PTY. In this role, you will be responsible for effectively offering opportunities for quotations of short-term insurance policies and other products.As a Sales Team Lead, you will execute and assist in creating opportunities for quotations and sales, manage lead...
-
Senior Sales Team Lead
1 month ago
Randburg, Gauteng, South Africa Scholtz Partners International Full time**Sales Manager Opportunity at Scholtz Partners International**We are seeking an experienced Sales Manager to join our team in the Gauteng region. The successful candidate will be responsible for managing and growing a sales team of 5-10 sales executives, as well as overseeing client relationships.**Key Responsibilities:**Manage and motivate a team of sales...
-
Team Manager
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Team ManagerWe are seeking a seasoned Team Manager to lead our Saves/New Acquisition team at iSON Xperiences. The successful candidate will drive customer retention and acquisition growth, oversee a team of agents, and ensure exceptional customer service.About the Role:Lead and manage a team of Saves/New Acquisition agents to achieve sales and...
-
Operations Team Supervisor
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeWe are seeking a highly motivated and experienced Operations Team Supervisor to join our team at iSON Xperiences. In this role, you will be responsible for leading and managing a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES 180,000 - 280,000 per month, depending...
-
Customer Experience Lead
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAt iSON Xperiences, we are seeking a highly skilled Customer Experience Lead to join our team. This is an excellent opportunity for a talented professional to lead and manage a team of customer service representatives, ensuring that our clients receive exceptional service.The estimated salary for this position is KES 200,000 - 300,000 per month, depending on...
-
Customer Acquisition Lead
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeiSON Xperiences is seeking an experienced Customer Acquisition Lead to join our Saves/New Acquisition team. As a key member of our leadership team, you will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.Key Responsibilities:Lead and manage a team of Saves/New...
-
Team Coach and Quality Manager
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob DescriptionThis is a challenging role that requires strong leadership and communication skills. As a Team Coach, you will be responsible for leading a team of agents and ensuring they deliver high-quality customer service.ResponsibilitiesLeading and managing a team of 20+ agents.Developing agents through coaching and mentoring.Managing attendance and...
-
Inbound Voice Team Manager
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Summary:iSON Xperiences seeks a skilled Inbound Voice Team Manager to lead our customer service team. The successful candidate will have previous team leadership experience in a contact centre environment, excellent communication skills, and a strong track record of meeting targets and achieving premium customer service.This role involves managing a team...
-
Customer Service Team Coach
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the Role:iSON Xperiences invites applications for a Customer Service Team Coach to lead our inbound voice customer service team. As a Team Coach, you will be responsible for managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.The successful candidate will have previous team leadership...
-
Saves/New Acquisition Team Manager
4 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Title: Saves/New Acquisition Team Manager Salary: R 300,000 - R 400,000 per annumJob Summary:We are seeking an experienced Team Manager to lead our Saves/New Acquisition team at iSON Xperiences.The successful candidate will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer...
-
Senior Customer Experience Lead
1 month ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout iSON XperiencesiSON Xperiences is a leading provider of customer experience solutions. We are seeking an experienced Senior Customer Experience Lead to join our team.Job SummaryThe Senior Customer Experience Lead will be responsible for leading and managing a team of customer service agents. The successful candidate will have a proven track record of...
-
Automation Testing Lead
3 weeks ago
Randburg, Gauteng, South Africa Planet10 Full timeJob OverviewWe are seeking an experienced Automation Testing Lead to join our team at Planet10. As a key member of our QA department, you will be responsible for designing and implementing automated testing solutions to ensure the highest quality of our products.About the RoleThis is a senior-level position that requires a strong background in automation...
-
SASSA Team Leadership Position
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the JobWe are seeking an experienced Team Coach to join our SASSA team in Randburg. The successful candidate will be responsible for leading a team of contact centre agents and ensuring they meet key performance indicators.Key ResponsibilitiesCoaching and developing agents through continuous one-on-one sessions.Managing attendance and leave...
-
Contact Centre Team Leader
3 weeks ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeJob Description:The role of the Contact Centre Team Leader at iSON Xperiences is to oversee an inbound voice customer service team, ensuring quality service delivery aligned with Altron People Solutions' objectives. This position involves managing a team of approximately 20 agents and fostering their growth through continuous coaching and development.Main...
-
Enterprise Process Optimization Lead
3 weeks ago
Randburg, Gauteng, South Africa Datonomy Solutions Full timeAbout the RoleWe are seeking an experienced Enterprise Process Optimization Lead to join our team at Datonomy Solutions. As a key member of our business transformation team, you will be responsible for driving business process improvement initiatives across the organization.The successful candidate will have a deep understanding of business analysis...
-
Outbound Sales Team Leader Opportunity
2 months ago
Randburg, Gauteng, South Africa iSON Xperiences Full timeAbout the RoleAt iSON Xperiences, we are seeking an experienced and motivated Outbound Sales Team Leader to join our team. As a Team Leader, you will play a critical role in leading, supervising, coaching, and mentoring high-paced outbound Contact Centre Agents.The ideal candidate will have a strong background in sales and leadership, with a minimum of 3...