Team Lead

4 weeks ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

Job Title: Team Lead - Customer Retention Specialist

Company Overview:

iSON Xperiences is a leading provider of innovative solutions in the telecommunications industry.

We are seeking an experienced Team Lead to oversee our Saves/New Acquisition team and drive customer retention and acquisition growth.

The successful candidate will be responsible for leading a high-performing team of agents, developing strategies to improve customer retention and acquisition rates, and ensuring exceptional customer service.

Salary: R 350,000 - R 450,000 per annum

Job Description:

Key Responsibilities:

  • Lead and manage a team of Saves/New Acquisition agents to achieve sales and retention targets
  • Develop and implement strategies to improve customer retention and acquisition rates
  • Monitor and analyze team performance, providing coaching and feedback to agents
  • Identify and address training needs to enhance team skills and knowledge
  • Collaborate with internal stakeholders to ensure alignment and effective communication
  • Drive process improvements to enhance customer experience and team efficiency
  • Meet or exceed monthly sales and retention targets

Requirements:

  • 3+ years of experience in sales, customer service, or telesales, with 1+ year in a leadership role
  • Proven track record of leading high-performing teams and achieving sales targets
  • Excellent leadership, communication, and coaching skills
  • Strong understanding of the telecommunications industry
  • Ability to analyze data and make informed decisions
  • Experience with performance management and process improvement

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