M-KOPA Customer Service Representative
1 month ago
iSON Xperiences is a leading organization in the field of digital transformation and experience management.
Job Title: M-KOPA Contact Centre AgentWe are seeking a highly skilled and experienced individual to join our team as a M-KOPA Contact Centre Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound calls.
Key Responsibilities:- Customer Communication: Provide professional and articulate communication with customers to resolve their queries and concerns.
- Technical Support: Offer technical support to customers through inbound calls, ensuring that their issues are resolved efficiently.
- Team Collaboration: Work effectively with the team leader and team members to ensure seamless service delivery.
- Query Management: Ensure that every day query is logged accordingly, and customers are informed about the progress of queries logged but not resolved.
- Education: Grade 12
- Experience: At least 2 years' relevant experience, preferably in sales/financial industry/Retail industry
- Skills: Good communication skills verbally and written in English, proven computer literacy, ability to work under pressure, goal-driven, contact centre skills training, call handling skills, telephone etiquette skills, understanding of website navigation functionalities, technology savvy
- Salary: R250,000 - R350,000 per annum (depending on experience)
- Work-Life Balance: Flexible working hours, including shifts from 07:00 am to 20:00 pm
- Growth Opportunities: Opportunity to grow and develop your career in a dynamic and innovative organization
This role is ideal for individuals who are passionate about delivering exceptional customer service and have excellent communication skills. If you are a team player with a positive attitude and a willingness to learn, we encourage you to apply for this exciting opportunity.
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