Customer Success Strategist

3 weeks ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time

West Coast Personnel

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This role is an excellent opportunity for a highly motivated and skilled professional to join our team at West Coast Personnel as a Customer Success Strategist. The successful candidate will be responsible for guiding customers through the onboarding process, ensuring they understand how to use our platform. They will also provide high-quality product support, partnering with customers to resolve queries via email, chat, and phone.

The ideal candidate will have 2-4 years of SaaS experience, with SMS experience being a plus. They will also possess intermediate Excel skills and a proven track record in retaining and growing client relationships. A strong work ethic and motivation to contribute to a growing, fast-paced environment are essential.

Salary Estimate: R350,000 - R450,000 per annum (dependent on location and experience)

About Us: West Coast Personnel empowers businesses to create impactful, personalized interactions with their customers, significantly boosting conversion rates. We offer a unique opportunity to join a rapidly growing company where you will play a key role in partnering with our business and employees as we continue to scale in size, revenue, and performance.



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