CX Specialist

CX Specialist/Management Consultant RoleAs a Customer Experience Transformation Specialist at Paton Personnel, you will leverage your CX skills and qualifications to enhance existing experience and processes, enabling new strategic customer journeys and experiences. Key performance indicators will focus on positive changes in customer perceptions, attitudes,...

About the Role:Job Title: CX Design SpecialistJob Summary: We are seeking an experienced CX Design Specialist to join our team. The ideal candidate will have a strong understanding of customer experience and be able to map customer journeys, understand stakeholder requirements, and develop CX methodologies.Key Responsibilities:• Perform research analysis...

About the Role We are seeking a skilled Senior Portfolio Management Specialist to join our team at NTT DATA. As a key member of our organization, you will be responsible for managing strategic CX Portfolio initiatives involving cross-functional teams. Your primary focus will be on overseeing plans and directing business and functional analysis, schedules,...

At Oracle, we are revolutionizing the way businesses operate with our cutting-edge cloud technology. As a seasoned Cloud Sales Representative, you will play a pivotal role in driving success on our Application sales by identifying and capitalizing on new revenue streams.The ideal candidate will have a strong track record of selling ERP, EPM, SCM, and CX...

Company OverviewMoladira Skills, a leader in the telecommunications sector, is seeking Customer Service Support Specialists to join their dynamic team.Salary and BenefitsThe successful candidate will receive a competitive basic salary of R6,000 - R6,400 per month.Job DescriptionThis role involves providing technical support and customer service to clients...

Customer Experience ExcellenceWe are seeking a seasoned CX Specialist/Management Consultant to join our team at Paton Personnel. The ideal candidate will have a strong background in customer experience management, with a proven track record of enhancing existing processes and enabling new strategic customer journeys.Key Responsibilities:Develop and implement...

About the Role:We are seeking a highly skilled Transformation Lead to join our team at Quadrant Systems.Key Responsibilities:The successful candidate will be responsible for fostering a culture of engagement and dedication among employees, developing and managing the annual VSE calendar, and creating effective employee activation campaigns to boost morale...

Make an Impact with NTT DATANTT DATA is a global leader in business and technology services. We're committed to helping clients innovate, optimize, and transform for long-term success. As a Senior Service/Product Offer Management Specialist, you'll play a critical role in driving business growth and delivering exceptional customer experiences.Your Day at NTT...

Role OverviewAt Initiate International, we're seeking a talented Promotions Marketer to drive customer engagement and retention in the online casino industry.This pivotal role requires a creative and analytical professional to elevate the customer experience, maximize value from converted and active casino bettors, and develop innovative retention marketing...

Job PurposeDrive the adoption of Nedbank's digital go-to-market interface by acquiring and servicing Global Markets clients, growing the FX franchise, and generating revenue through pricing and risk solutions.Key ResponsibilitiesAchieve financial targets via client acquisition, revenue strategy, and product offeringIdentify, research, and onboard new clients...

What you will do Oracle CX Suite:Oracle Advertising and Customer Experience (CX) offers a connected suite of applications beyond traditional CRM, enabling businesses to create, lead, serve, and nurture lasting customer relationships throughout the customer lifecycle. Oracle CX Go-to-Market Objectives: Reposition Oracle as the CX innovator in ECEMEA...

**Job Classification** - Job Family- Marketing, Communication and Research- Career Stream- Market Research and Customer Insights- Leadership Pipeline- Manage Self: Professional (MSP)- FAIS Affected**Job Purpose** - Design customer and end-user-centred experiences for all relevant products, services and channels, to deliver value to our customers and...

Job Description Hello Future CX Design Specialist at FNB NAV Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that...

Job Description To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the...

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

Description Hello Future CX Design Specialist at FNB NAV Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that...

Provide operational reports and data for decision making - Provide operational reports on CXO KPIs - Improved understanding of customer experience and needs - Accurate translation of customer data into business insights - Continuous improvement of offerings to consumers - Custodian of CX KPI library, ensuring the definition and formulae of KPIs are...

Use your relevant CX skills and qualifications (CCXP/CEMM/ACXP/ACXM/CXPA) to enhance enhancing existing experience and processes and enable new strategic customer journeys and experiences. Success will be measured by a positive change in customer perceptions, attitudes, and behaviour. Well-rounded experience in all areas of customer experience management,...

Use your relevant CX skills and qualifications (CCXP/CEMM/ACXP/ACXM/CXPA) to enhance enhancing existing experience and processes and enable new strategic customer journeys and experiences. Success will be measured by a positive change in customer perceptions, attitudes, and behaviour.Well-rounded experience in all areas of customer experience management,...

Use your relevant CX skills and qualifications (CCXP/CEMM/ACXP/ACXM/CXPA) to enhance enhancing existing experience and processes and enable new strategic customer journeys and experiences. Success will be measured by a positive change in customer perceptions, attitudes, and behaviour. Well-rounded experience in all areas of customer experience management,...

**Sales / Marketing / Communications** **Johannesburg - Gauteng** ***: **MEMBER JOURNEY SPECIALIST** **MAIN PURPOSE OF THE ROLE**: The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience...

Job Description This role entails: Driving the Strategy of the CX Enabler into the segment, specifically relating to maturing CX in the dimensions of Culture, Enablement and Design. This will also involve supporting the CX Specialist design team in delivering prioritised experiences that are consistent, contextual & carefully connected, facilitating CX Fest...

Key Responsibilities: - Overall management of selected client accounts. - Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets. - Supports the Service Line Manager and Service Line Lead in managing the research team - RA, RE, SRE levels. - Liaises with...

**Gauteng**, JHB - North** **R 15000 - R 20000 Monthly Cost To Company** We are looking for a **Client Support Consultant** to join the CX team at a big, amazing and an innovative company in the health tech space. The Purpose of the Client Experience (CX) Team is to deliver a consistent & remarkable client experience through every single interaction with...

**Job Context**: Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Client Experience Specialist reporting to the National Strategic Key Accounts Manager to be based at their Waterfall Offices. The position is for their Cleaning Division. **Minimum Requirements**: Matric Qualification in one of the following areas...

**Job Context**: Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Client Experience Specialist reporting to the National Key Accounts Manager to be based at their Waterfall Offices. The position is for their Cleaning Division. **Minimum Requirements**: Matric Qualification in one of the following areas marketing,...

Job Description To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction - Support Execution and relationships between other CX teams and other Business Resources, Docus on Enhancing Existing Customer Journeys: KYC, Fraud, Service and...

Job Description To understand the customer needs and expectations and to develop and implement strategies that create customer loyalty, thereby increasing share of wallet and customer satisfaction Hello Future CX Design Manager Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us...

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels,...