Customer Service Support Specialist

5 days ago


Johannesburg, Gauteng, South Africa Moladira Skills Full time

Company Overview

Moladira Skills, a leader in the telecommunications sector, is seeking Customer Service Support Specialists to join their dynamic team.

Salary and Benefits

The successful candidate will receive a competitive basic salary of R6,000 - R6,400 per month.

Job Description

This role involves providing technical support and customer service to clients via phone, email, or chat, ensuring a positive customer experience. Key responsibilities include diagnosing and troubleshooting telecoms and IT-related issues, offering effective solutions in a timely manner, and escalating complex technical issues to higher support levels as needed.

Key Responsibilities:

  • Technical Support: Provide expert technical support and customer service to clients via various communication channels.
  • Troubleshooting: Diagnose and troubleshoot telecoms and IT-related issues, offering timely and effective solutions.
  • Issue Escalation: Escalate complex technical issues to higher support levels as needed while maintaining communication with the customer.
  • Documentation: Log and document all customer interactions, issues, and resolutions in the company's CRM system.

Requirements:

To succeed in this role, you will need at least 1 year of experience in Customer Experience (CX), IT Helpdesk, or IT Service Desk roles. You should also possess a solid understanding of telecoms and IT concepts and hold a minimum of a Certificate or Higher National Certificate in a technical field, such as A+, N+, or telecommunications.

What We Offer:

  • Competitive Salary: Receive a competitive basic salary of R6,000 - R6,400 per month.
  • Opportunity for Growth: Gain hands-on experience in a fast-paced telecommunications environment and expand your knowledge in customer service and technical support.


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