CX Design Specialist

2 months ago


Johannesburg, South Africa FirstRand Bank Limited Full time

Description

Hello Future CX Design Specialist at FNB NAV

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviors and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the customer journey. The successful candidate will be mapping customer journeys Understanding stakeholder requirements Understand CX methodologies

You will be responsible for:

Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experience. Manages risks in own area of responsibility. Develop, encourage and nurture collaborative relationships across area of specialisation. Participate in planned activities that are appropriate for own development. Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation. Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards. Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards. Control expenditure and identify process improvements to contain and reduce costs. Compile reports that track progress and guide business to make informed decisions. Ensure that business has a smooth, unfragmented and consistent customer experience across all touchpoints and interfaces at all stages of the customer journey.

What you will need:

Over 5 years' experience in a similar role Related CX qualification and accreditation

We can be a match if you can:

Strong communication and interpersonal skills. Able to work under pressure Effective written and verbal communication skills Good stakeholder engagement

You will have access to:

Opportunities to network and collaborate. Challenging Work. Opportunities to innovate.

Are you interested to take the step? We look forward to engaging with you further. Apply now

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

14/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.


  • Cx Design Specialist

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the...

  • Cx Design Specialist

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

  • Cx Design Specialist

    2 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future CX Design Specialist at FNB NAV Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that...

  • CX Specialist

    6 months ago


    Johannesburg, South Africa Oracle Full time

    What you will do Oracle CX Suite:Oracle Advertising and Customer Experience (CX) offers a connected suite of applications beyond traditional CRM, enabling businesses to create, lead, serve, and nurture lasting customer relationships throughout the customer lifecycle. Oracle CX Go-to-Market Objectives: Reposition Oracle as the CX innovator in ECEMEA...

  • CX Specialist

    3 weeks ago


    Johannesburg, South Africa Oracle Full time

    Job title : CX Specialist (Territory Sales Rep)Job Location : Gauteng, JohannesburgDeadline : December 08, 2024Quick Recommended Links Jobs by Location Job by industries Job Description What you will do Oracle CX Suite:Oracle Advertising and Customer Experience (CX) offers a connected suite of applications beyond traditional CRM, enabling businesses to...

  • CX Specialist

    2 weeks ago


    Johannesburg, South Africa Oracle Full time

    Job title : CX Specialist (Territory Sales Rep) Job Location : Gauteng, Johannesburg Deadline : December 08, 2024 Quick Recommended Links Jobs by Location Job by industries Job Description What you will do Oracle CX Suite:Oracle Advertising and Customer Experience (CX) offers a connected suite of applications beyond traditional CRM,...

  • Cx and CRM Strategist

    3 months ago


    Johannesburg, South Africa VML Full time

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...


  • Johannesburg, Gauteng, South Africa Gap Consulting Full time

    About Our Ideal CandidateWe are looking for a highly experienced Automotive CX Specialist Leader who can develop and execute customer experience strategies that drive business results. If you have a strong background in customer experience and a passion for delivering exceptional results, we encourage you to apply.Key Responsibilities- Develop and implement...

  • Team Lead CX

    2 months ago


    Johannesburg, South Africa Initiate International Full time

    Are you ready to take customer engagement to the next level? As Team Lead CX in Johannesburg, this role is at the forefront of crafting unforgettable experiences for players across the vibrant South African online gaming landscape. This position is more than just managing customer journeys—it’s about transforming touchpoints into meaningful...

  • Cx Manager

    7 months ago


    Johannesburg, South Africa MyCalling Full time

    At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. We place our people at the centre of everything we do and believe that the way you treat your customers and...


  • Johannesburg, South Africa MTN Nigeria Full time

    Provide operational reports and data for decision making - Provide operational reports on CXO KPIs - Improved understanding of customer experience and needs - Accurate translation of customer data into business insights - Continuous improvement of offerings to consumers - Custodian of CX KPI library, ensuring the definition and formulae of KPIs are...


  • Johannesburg, Gauteng, South Africa Oracle Full time

    Oracle CX Specialist Job OpportunityWe are seeking a highly motivated and experienced Customer Experience (CX) Specialist to join our team at Oracle. This is an exciting opportunity to leverage your skills and expertise to drive net new and expansion of Oracle CX in the market.About the RoleThe ideal candidate will have a strong entrepreneurial instinct,...


  • Johannesburg, South Africa Paton Personnel Full time

    Use your relevant CX skills and qualifications (CCXP/CEMM/ACXP/ACXM/CXPA) to enhance enhancing existing experience and processes and enable new strategic customer journeys and experiences. Success will be measured by a positive change in customer perceptions, attitudes, and behaviour.Well-rounded experience in all areas of customer experience management,...


  • Johannesburg, South Africa Paton Personnel Full time

    Use your relevant CX skills and qualifications (CCXP/CEMM/ACXP/ACXM/CXPA) to enhance enhancing existing experience and processes and enable new strategic customer journeys and experiences. Success will be measured by a positive change in customer perceptions, attitudes, and behaviour.Well-rounded experience in all areas of customer experience management,...


  • Johannesburg, South Africa Paton Personnel Full time

    Use your relevant CX skills and qualifications (CCXP/CEMM/ACXP/ACXM/CXPA) to enhance enhancing existing experience and processes and enable new strategic customer journeys and experiences. Success will be measured by a positive change in customer perceptions, attitudes, and behaviour. Well-rounded experience in all areas of customer experience management,...


  • Johannesburg, South Africa FirstRand Full time

    Job Description This role entails: Driving the Strategy of the CX Enabler into the segment, specifically relating to maturing CX in the dimensions of Culture, Enablement and Design. This will also involve supporting the CX Specialist design team in delivering prioritised experiences that are consistent, contextual & carefully connected, facilitating CX Fest...


  • Johannesburg, Gauteng, South Africa Paton Personnel Full time

    CX Specialist/Management Consultant RoleAs a Customer Experience Transformation Specialist at Paton Personnel, you will leverage your CX skills and qualifications to enhance existing experience and processes, enabling new strategic customer journeys and experiences. Key performance indicators will focus on positive changes in customer perceptions, attitudes,...


  • Johannesburg, South Africa Nedbank Full time

    Job Family- Project, Process and Product- Career Stream- Process- Leadership Pipeline- Manage Function (MF)**Job Purpose** - Drive a franchise view of clients and client experience, enabling differentiated coverage and client experience models that generate positive client sentiment and grow share of wallet. The role will be responsible for delivering...


  • Johannesburg, Gauteng, South Africa Oracle Full time

    Oracle is changing the way the world does business, and we're looking for a Cloud Solutions Specialist to drive success in our Application sales. We have phenomenal career opportunities for every experience level and celebrate a culture of support and learning.About OracleWe believe that innovation starts with inclusion and creating a workplace where all...

  • Cx Design Specialist

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...