Customer Experience Specialist

3 months ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the customer journey**experience and qualifications**:

- Minimum Qualification - Relevant Degree in Marketing / Customer Experience (CX) or Industrial Engineering
- Experience - 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
- Additional Knowledge - Knowledge on the customer journey lifecycle within a Banking environment
- Knowledge of customer experience management approaches and methodologies used in
- Knowledge of project management methodologies and principles
- Sound working knowledge of required business-related systems



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