Service Line Manager
6 months ago
Key Responsibilities:
- Overall management of selected client accounts.
- Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets.
- Supports the Service Line Manager and Service Line Lead in managing the research team - RA, RE, SRE levels.
- Liaises with relevant specialist teams on behalf of team.
- Has core solutions knowledge.
- Report writing and presenting to clients.
- Proposal writing and presenting to clients.
- Business development / retention and achieving sales targets.
- Thought leadership and collaboration across all CX teams.
- Liaises with support functions, project management and operations to ensure successful delivery of all projects. Account planning and strategy.
**Education**:
- School: Matric
- Relevant Degree / diploma in Marketing, Arts or Business is essential (an Honours degree would be an advantage)
**Experience**:
- Minimum 3-years’ experience as a Senior Researcher with Account Management experience (or equivalent) in a Market Research company
- Minimum 3-years practical experience and understanding of the research process in order to coordinate a research project from start to finish
- Driver’s license is essential for travel to client meetings.
- Good people management skills
- Excellent interpersonal skills
- Good time management skills
- Ability to work under pressure
- Ability to prioritize, multitask and meet deadlines
- Proficiency with the MS Office package
- Ability to learn other software packages
- Excellent understanding of research, with strong technical skills
- Strong research methodology knowledge
Customer Experience at Ipsos is **All Things Customer **. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.
-
Service Line Lead
4 months ago
Johannesburg, South Africa Ipsos Zrt. Full timeKey Responsibilities: - Client relationship and stakeholder engagement with overall responsibility for customer understanding - Ensure Innovation maintains, builds, and develops core accounts - Acts as the executive sponsor to core accounts with strategic input and involvement - P&L ownership and overall financial management of service line - Budgeting and...
-
Service Line Lead
4 months ago
Johannesburg, South Africa Ipsos Full timeKey Responsibilities: - Client relationship and stakeholder engagement with overall responsibility for customer understanding - Ensure Innovation maintains, builds, and develops core accounts - Acts as the executive sponsor to core accounts with strategic input and involvement - P&L ownership and overall financial management of service line - Budgeting and...
-
Service Line Lead
6 months ago
Johannesburg, South Africa Ipsos Full timeKey Responsibilities: - Client relationship and stakeholder engagement with overall responsibility for customer understanding - Ensure IUU maintains, builds, and develops core accounts - Acts as the executive sponsor to core accounts with strategic input and involvement - P&L ownership and overall financial management of service line - Budgeting and...
-
Service Line Lead
6 months ago
Johannesburg, South Africa Ipsos Zrt. Full timeKey Responsibilities: - Client relationship and stakeholder engagement with overall responsibility for customer understanding - Ensure IUU maintains, builds, and develops core accounts - Acts as the executive sponsor to core accounts with strategic input and involvement - P&L ownership and overall financial management of service line - Budgeting and...
-
Service Line Manager
3 months ago
Johannesburg, South Africa Ipsos Full timeKey Responsibilities: - Overall management of selected client accounts. - Oversees all team projects, research disciplines, meeting objectives, adherence to quality standards, value add / insights, meeting of deadlines and budgets. - Supports the Service Line Manager and Service Line Lead in managing the research team - RA, RE, SRE levels. - Liaises with...
-
Group Service Line Lead: Tracking
6 months ago
Johannesburg, South Africa Ipsos Zrt. Full timeThis role requires a deep understanding of market research methodologies, trends, and the competitive landscape. They would be responsible for conducting feasibility studies to assess the potential success of new products or services. This position is pivotal in developing complete, consistent, competitive and compelling proposals that reflect client needs....
-
Group Service Line Lead: Tracking
6 months ago
Johannesburg, South Africa Ipsos Full timeThis role requires a deep understanding of market research methodologies, trends, and the competitive landscape. They would be responsible for conducting feasibility studies to assess the potential success of new products or services. This position is pivotal in developing complete, consistent, competitive and compelling proposals that reflect client needs....
-
Service Line Director
6 months ago
Johannesburg, South Africa Ipsos Zrt. Full timeKey Responsibilities: - Service Line Strategy and Thought Leadership - Business Management - Contract Management - Client relationship management - Reporting - Client Service - Contribution / Collaboration - Ensures the process runs according to deadlines and budget together with the Project Manager - Attempts initial value add / insights at each stage...
-
Service Line Director
6 months ago
Johannesburg, South Africa Ipsos Full timeKey Responsibilities: - Service Line Strategy and Thought Leadership - Business Management - Contract Management - Client relationship management - Reporting - Client Service - Contribution / Collaboration - Ensures the process runs according to deadlines and budget together with the Project Manager - Attempts initial value add / insights at each stage...
-
Line Haul Fleet Manager
7 hours ago
Johannesburg, Gauteng, South Africa Headhunters Full timeJob Title: Line Haul Fleet ManagerSalary: R420,000 - R520,000 per annumHeadhunters is seeking an experienced Line Haul Fleet Manager to join our team. The successful candidate will be responsible for managing the operational aspects of our line haul fleet, including ensuring compliance with regulations, maintaining fleet efficiency, and ensuring customer...
-
Service Line Director
6 months ago
Johannesburg, South Africa Ipsos Zrt. Full timeKey Responsibilities: - Service Line Strategy and Thought Leadership - Business Management - Contract Management - Client relationship management - Reporting - P&L - People Management Operations - Client Service - People Management - Contribution / Collaboration - Ensures the process runs according to deadlines and budget together with the Project Manager -...
-
Associate Service Line Director
6 months ago
Johannesburg, South Africa Ipsos Zrt. Full timeKey Responsibilities: - Service Line Strategy and Thought Leadership - Business Management - Contract Management - Client relationship management - Reporting - Client Service - Contribution / Collaboration - Ensures the process runs according to deadlines and budget together with the Project Manager - Attempts initial value add / insights at each stage...
-
Associate Service Line Director
6 months ago
Johannesburg, South Africa Ipsos Full timeKey Responsibilities: - Service Line Strategy and Thought Leadership - Business Management - Contract Management - Client relationship management - Reporting - Client Service - Contribution / Collaboration - Ensures the process runs according to deadlines and budget together with the Project Manager - Attempts initial value add / insights at each stage...
-
Manager: IT Service Delivery
6 months ago
Johannesburg, South Africa On Line Personnel Full timeFull Time - Johannesburg - Posted 5 hours ago Job Position: Manager: IT Service Delivery Ref: 4485 Location: Johannesburg (Randburg) **Salary**: R60 000 to R85 000 per month commensurate with qualification and experience Qualifications / Requirements: - Bachelor’s Degree or equivalent IT qualification or Diploma - ITIL - CobIT - Minimum 9+ years...
-
Manager: First Line Support
6 months ago
Johannesburg, South Africa Sanlam Full timeWho are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...
-
Senior Product Line Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Barron Full timeJob Title: Senior Product Line ManagerBecome a key player in Barron's success by taking on the role of Senior Product Line Manager. This challenging position demands strategic thinkers who can drive product line planning and optimization to meet business objectives.
-
Regional Product Line Manager Cyclones
6 months ago
Johannesburg, South Africa FLSmidth, Inc. Full timeTitle: Regional Product Line Manager Pumps, Cyclones and Valves (PCV) - Cyclones Job Location: Middle East or Johannesburg Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an...
-
Personal Lines Sales Manager
6 months ago
Johannesburg, South Africa Aon Corporation Full timePosting Description: **Sales Centre Manager** Do you have managerial experience? Great knowledge of policy wordings? Read on! Aon South Africa is hiring a Sales Centre Manager, in the Sales and Marketing department based on a hybrid basis, from our Head Office in Sandton. The role of a Sales Centre Manager is to lead the Personal Lines Sales Centre in...
-
Hard Lines Manager
6 months ago
Johannesburg, South Africa Benclo Full timeDetail: - _Matric & Related Qualification_ - _3-5 Years experience as a MAJOR consumer packaged goods, retail or entertainment company in either a brand marketing or licensing role_ - _Sales experience and knowledge of South African retail environment_ - _Product knowledge on toy, stationery, sporting goods, etc._ - _Strong analytical skills_ - _New...
-
Below The Line Specialist
2 months ago
Johannesburg, South Africa FirstRand Full timeJob Description To design, enhance and deliver multiple franchise/segments Below The Line (BTL) activities and processes to deliver on unique and evolving business requirements underpinned by best practice to continuously enhance service delivery. Hello Future Below The Line Specialist Welcome to FNB, the home of the #changeables. We design for the...