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Customer Experience Expert
2 months ago
Job Title: CX Design Specialist
Job Summary: We are seeking an experienced CX Design Specialist to join our team. The ideal candidate will have a strong understanding of customer experience and be able to map customer journeys, understand stakeholder requirements, and develop CX methodologies.
Key Responsibilities:
• Perform research analysis to provide relevant, accurate, and timely information for informed decision making to enhance the customer experience.
• Manage risks in own area of responsibility.
• Develop, encourage, and nurture collaborative relationships across area of specialisation.
• Participate in planned activities that are appropriate for own development.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Create solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Control expenditure and identify process improvements to contain and reduce costs.
• Compile reports that track progress and guide business to make informed decisions.
Requirements:
• Over 5 years' experience in a similar role.
• Related CX qualification and accreditation.
We Offer:
• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.