CX Specialist

6 months ago

Johannesburg, South Africa Oracle Full time

What you will do

Oracle CX Suite:Oracle Advertising and Customer Experience (CX) offers a connected suite of applications beyond traditional CRM, enabling businesses to create, lead, serve, and nurture lasting customer relationships throughout the customer lifecycle.

Oracle CX Go-to-Market Objectives:

Reposition Oracle as the CX innovator in ECEMEA markets. Drive net new CX customer acquisition. Expand CX footprint with existing customers through elevated technology capabilities. Align with customer transformations and programmatic sales plays.

Oracle CX Sales Team:Join the Oracle CX Sales team during a progressive time, assisting customers in redefining technology usage to meet market expectations.

Role Specialization:

Sales-focused role with high visibility and clear accountabilities. Suited for individuals with a strong entrepreneurial instinct and sales skills. Requires a forward-thinking approach to innovation driven by technology. Convergence of Efforts: Serve as a focal point for converging Prime Sales, Solution Engineering, and Strategy and Business Development efforts into winning CX execution for Oracle.

Desired Experience

Key Responsibilities:

Plan, lead and implement net new and expansion of Oracle CX in the market. Engage stakeholders within accounts while providing value. Maintain a complete understanding of competition in Oracle CX and influence the sales process for proactive and counteractions. Collaborate with CX country teams to build and implement local plans and support activities around enablement and business development. Run sales through forecasting, account resource allocation, account strategy, and planning.

Skill Requirements:

Strong entrepreneurial instinct and sales skills. Strategic outlook on technology-led innovation. Ability to engage stakeholders and provide value. In-depth understanding of Oracle CX suite and competitive landscape. Experience in leading sales through forecasting and account strategy. Ability to work with multiple internal and external stakeholders.

What we will offer you

A competitive salary with exciting benefits Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique

In line with our obligations under the Employment Equity Act 1998, preference will be given to candidates from designated groups

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done :///corporate/careers/diversity-inclusion/

Career Level - IC4

Primary job duty is to sell business applications software/solutions and related services to prospective and existing customers. Manage sales through forecasting, account resource allocation, account strategy, and planning. Develop solution proposals encompassing all aspects of the application. Participate in the development, presentation and sales of a value proposition. Negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key third party influencers.

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