Cx Design Specialist

Job Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

Job DescriptionTo provide expertise, advice and formulate/document the customer journey experience across FNB, interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the...

Description To offer expertise, guidance, and document the customer journey experience throughout the business, engaging with customers across various channels, products, segments, and platforms to grasp customer needs, behaviors, and expectations. The goal is to provide strategic insights to the Business for informed decision-making and improving the...

Job DescriptionTo provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...

What you will do Oracle CX Suite:Oracle Advertising and Customer Experience (CX) offers a connected suite of applications beyond traditional CRM, enabling businesses to create, lead, serve, and nurture lasting customer relationships throughout the customer lifecycle. Oracle CX Go-to-Market Objectives: Reposition Oracle as the CX innovator in ECEMEA...

What you will do Oracle CX Suite:Oracle Advertising and Customer Experience (CX) offers a connected suite of applications beyond traditional CRM, enabling businesses to create, lead, serve, and nurture lasting customer relationships throughout the customer lifecycle. Oracle CX Go-to-Market Objectives: Reposition Oracle as the CX innovator in ECEMEA...

**Job Classification** - Job Family- Marketing, Communication and Research- Career Stream- Market Research and Customer Insights- Leadership Pipeline- Manage Self: Professional (MSP)- FAIS Affected**Job Purpose** - Design customer and end-user-centred experiences for all relevant products, services and channels, to deliver value to our customers and...

Job Classification Job Family Marketing, Communication and Research Career Stream Market Research and Customer Insights Leadership Pipeline Manage Self: Professional (MSP) FAIS AffectedJob Purpose Design customer and endusercentred experiences for all relevant products, services and channels, to deliver value to our customers and employees and drive business...

**Key Responsibilities** - Conduct CX analysis (e.g., prioritization, impact estimations, Ops to CX correlations) to inform test selection, prioritization - Collect data across different data systems - Piece together data to build a clear picture of the customer, and communicate to the CX Factory via “Customer Fact Pack” - Coach CX Factory members on...

A well-esteemed Tech firm is looking to hire a qualified CX Analyst. As a CX Analyst, you will be responsible for identification of dependencies for automation in line with defined customer narratives. You will also be required to participate and contribute to solution design sessions. - **Requirements**:_ - 8 years in Customer Experience Design (for process...

Key Responsibilities Conduct CX analysis (e.g., prioritization, impact estimations, Ops to CX correlations) to inform test selection, prioritization Collect data across different data systems Piece together data to build a clear picture of the customer, and communicate to the CX Factory via "Customer Fact Pack" Coach CX Factory members on datadriven insights...

**Job Purpose** - To ensure the delivery of an end-to-end Change and Transformation capability, by utilising specialised skills and expertise, leveraging flexible Agile and fit-for-purpose Change Methodologies and tooling, and partnering with existing areas of change excellence. - This role will support multiple transformation programmes across the bank and...

Requisition Details & Talent Acquisition Consultant REQ Thembi Mtshali Job Family Information Technology Career Stream Design Leadership Pipeline Manage Self: Professional FAIS AffectedJob Purpose Our Retail and Business Banking Digital Design Team is looking for a CX Researcher to contribute to Nedbank's design solutions by discovering, interpreting and...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**Job ID**: 57489**Date Posted**: Posted 2 hours ago**Location**: Randburg, Johannesburg**Job Title**: TEMP CX ANALYST - RANDBURG - GAUTENG To support the planned pre-grooming analysis efforts for TechMod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Job Requisition Number REQ# x Vacancies Job Family Nedbank RBB ClusterClient Experience Strategy & Culture Leadership Pipeline Manage Self: ProfessionalJob PurposeWe are looking for 4 CX Leads to join our team. In this role you will be required to Design customer and end user-centered experiences which address pain points, meet needs, deliver value to our...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

Job ID: 57489Date Posted: Posted 2 hours agoLocation: Randburg, JohannesburgJob Title: TEMP CX ANALYST - RANDBURG - GAUTENGTo support the planned pre-grooming analysis efforts for TechMod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer outcomes and best-state...