Luxury Homeware Sales and Service Manager

1 week ago


Durban, KwaZulu-Natal, South Africa Lumina Personnel Full time
Luxury Homeware Sales and Service Manager

Estimated Salary: R550,000 - R650,000 per annum

We are seeking a skilled Luxury Homeware Sales and Service Manager to join our team at Lumina Personnel. The successful candidate will be responsible for driving sales and customer service in our showroom, ensuring that clients receive expert product knowledge and tailored advice.

The ideal candidate will have proven experience in showroom management and leadership, as well as strong background in customer service and sales. They will be able to manage staff, showroom standards, and financial processes with ease.

Key Responsibilities:

  • Drive Sales and Customer Service: Meet showroom sales targets and deliver excellent customer service, provide expert product knowledge and tailor advice to clients, build and maintain strong, long-term relationships with customers.
  • Manage Showroom Operations: Oversee stock management, merchandising, and showroom presentation, ensure the showroom is well-organized, clean, and meets brand standards, handle daily cash-ups, payment processing, and resolve invoicing issues, conduct regular stock takes and report missing or damaged items.
  • Lead and Motivate the Team: Recruit, train, and manage showroom staff, ensuring high performance, hold regular team meetings, set goals, and provide feedback, maintain a positive work environment and ensure staff meet company standards.
  • Financial Management: Manage cash flow, budgets, and financial reporting, ensure adherence to financial procedures for payments and collections, oversee showroom expenditure and ensure costs align with approved budget.
  • Facilities and Maintenance: Ensure the showroom is well-maintained, including cleanliness and equipment servicing, follow proper opening and closing procedures, including security checks.

Requirements:

  • Proven experience in showroom management and leadership.
  • Strong background in customer service and sales.
  • Ability to manage staff, showroom standards, and financial processes.
  • Knowledge of budgets, cash flow, and reporting.


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