Luxury Lodge Operations Manager

4 weeks ago


Durban, KwaZulu-Natal, South Africa RareCruit Full time
Job Title: Luxury Lodge Operations Manager

Salary: $45,000 - $60,000 per annum

About the Role:

We are seeking a highly skilled and experienced Luxury Lodge Operations Manager to join our team at RareCruit. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our lodge, ensuring seamless delivery of exceptional guest experiences.

Key Responsibilities:
  • Front Office Operations: Manage guest reservations, handle correspondence with guests and agencies, and oversee general office administration duties.
  • Guest Services & Activities: Arrange excursions, activities, and other special requirements, provide information about lodge amenities and local attractions, and ensure exceptional guest satisfaction.
  • Administrative Tasks: Perform general office administration tasks such as filing, correspondence, and maintaining organized records, ensure efficient payment control and follow up on any outstanding balances.
Requirements:
  • Familiarity with Knightsbridge booking system or similar property management systems.
  • Strong administrative and organizational skills.
  • Excellent communication and customer service skills.
  • Ability to multitask and manage time effectively.
Benefits:
  • Live-in accommodation with meals and laundry provided.
  • Opportunity to work in a prestigious 4- or 5-star lodge within a game reserve.
What We Offer:
  • A dynamic and supportive team environment.
  • The opportunity to develop your skills and experience in a luxury lodge setting.


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