Luxury Homeware Showroom Team Lead

2 months ago


Durban, KwaZulu-Natal, South Africa Lumina Personnel Full time

Luxury Homeware Showroom Manager Role

We are seeking a highly skilled and experienced Luxury Homeware Showroom Manager to lead our showroom team.

Key Responsibilities:

  • Drive Sales and Customer Service:
    • Meet showroom sales targets and deliver exceptional customer service.
    • Provide expert product knowledge and tailored advice to clients.
    • Build and maintain strong, long-term relationships with customers.
  • Manage Showroom Operations:
    • Oversee stock management, merchandising, and showroom presentation.
    • Ensure the showroom is well-organized, clean, and meets brand standards.
    • Handle daily cash-ups, payment processing, and resolve invoicing issues.
    • Conduct regular stock takes and report missing or damaged items.
  • Lead and Motivate the Team:
    • Recruit, train, and manage showroom staff, ensuring high performance.
    • Hold regular team meetings, set goals, and provide feedback.
    • Maintain a positive work environment and ensure staff meet company standards.
  • Financial Management:
    • Manage cash flow, budgets, and financial reporting.
    • Ensure adherence to financial procedures for payments and collections.
    • Oversee showroom expenditure and ensure costs align with the approved budget.
  • Facilities and Maintenance:
    • Ensure the showroom is well-maintained, including cleanliness and equipment servicing.
    • Follow proper opening and closing procedures, including security checks.

Requirements:

  • Proven experience in showroom management and leadership.
  • Strong background in customer service and sales.
  • Ability to manage staff, showroom standards, and financial processes.
  • Knowledge of budgets, cash flow, and reporting.


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