Senior Showroom Lead

3 weeks ago


Durban, KwaZulu-Natal, South Africa Lumina Personnel Full time
Sales and Service Director - High-End Homeware

Estimated Salary: R600,000 - R700,000 per annum

We are looking for an experienced Sales and Service Director to lead our high-end homeware showroom team at Lumina Personnel. The successful candidate will be responsible for managing sales and customer service, ensuring that clients receive exceptional product knowledge and tailored advice.

The ideal candidate will have a strong background in customer service and sales, as well as experience in leading and motivating teams. They will be able to manage showroom operations, including stock management, merchandising, and financial processes.

Key Responsibilities:

  • Drive Sales and Customer Service: Meet showroom sales targets and deliver exceptional customer service, provide expert product knowledge and tailor advice to clients, build and maintain strong, long-term relationships with customers.
  • Manage Showroom Operations: Oversee stock management, merchandising, and showroom presentation, ensure the showroom is well-organized, clean, and meets brand standards, handle daily cash-ups, payment processing, and resolve invoicing issues, conduct regular stock takes and report missing or damaged items.
  • Lead and Motivate the Team: Recruit, train, and manage showroom staff, ensuring high performance, hold regular team meetings, set goals, and provide feedback, maintain a positive work environment and ensure staff meet company standards.
  • Financial Management: Manage cash flow, budgets, and financial reporting, ensure adherence to financial procedures for payments and collections, oversee showroom expenditure and ensure costs align with approved budget.
  • Facilities and Maintenance: Ensure the showroom is well-maintained, including cleanliness and equipment servicing, follow proper opening and closing procedures, including security checks.

Requirements:

  • Strong background in customer service and sales.
  • Experience in leading and motivating teams.
  • Ability to manage showroom operations, including stock management and financial processes.
  • Knowledge of budgets, cash flow, and reporting.


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