Sales and Retention Director
2 days ago
We are looking for a highly motivated and experienced Sales and Retention Director to join our Saves/New Acquisition team at iSON Xperiences. As a senior leader, you will be responsible for driving customer retention and acquisition growth, leading a team of agents, and ensuring exceptional customer service.
About the Role:
- Lead and manage a team of Saves/New Acquisition agents to achieve sales and retention targets.
- Develop and implement strategies to improve customer retention and acquisition rates.
- Monitor and analyze team performance, providing coaching and feedback to agents.
- Identify and address training needs to enhance team skills and knowledge.
- Collaborate with internal stakeholders to ensure alignment and effective communication.
- Drive process improvements to enhance customer experience and team efficiency.
- Meet or exceed monthly sales and retention targets.
Requirements:
- 3+ years of experience in sales, customer service, or telesales, with 1+ year in a leadership role.
- Proven track record of leading high-performing teams and achieving sales targets.
- Excellent leadership, communication, and coaching skills.
- Strong understanding of the telecommunications industry.
- Ability to analyze data and make informed decisions.
- Experience with performance management and process improvement.
Estimated Salary: R450,000 - R600,000 per annum, depending on experience.
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