Client Retention Specialist

1 month ago


Randburg, Gauteng, South Africa iSON Xperiences Full time

About the Role

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We are seeking a highly motivated and results-driven Client Retention Specialist to join our team in Randburg. The successful candidate will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of retaining existing clients and ensuring they continue to do business with our company.

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Key Responsibilities

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  • Answering inbound calls in a timely and professional manner.
  • Listening attentively to customer queries and responding accurately.
  • Familiarizing oneself with our products and procedures to provide excellent customer service.
  • Retaining existing customers who wish to cancel their current contracts.
  • Achieving churn and up/cross selling targets through effective communication and negotiation.
  • Attending to general administration tasks as required.

Requirements and Qualifications

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  • A strong track record of success in sales or customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Self-motivated and goal-oriented individual.
  • Target-driven with a focus on achieving sales targets.
  • Persuasiveness and resilience to overcome customer objections.
  • Sound time management and self-management skills.
  • Ability to learn quickly and apply knowledge effectively.
  • Fluent English language skills.

What You'll Get

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This is an exciting opportunity to join a dynamic team and take your career to the next level. As a Client Retention Specialist, you will receive:

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  • A competitive salary ranging from R150,000 to R200,000 per annum.
  • A comprehensive benefits package including medical aid, retirement fund, and annual leave.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

Join Our Team

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If you are a driven and passionate individual looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact details]. We look forward to hearing from you


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