Customer Experience Professional
4 weeks ago
About MCI
MCI, LC is a leading provider of business process outsourcing services, helping customers take on their customer experience and digital transformation challenges differently. We deliver exceptional experiences and drive optimal performance through our comprehensive range of services.
Job Summary
We are seeking a skilled Customer Experience Professional to join our team as a Collections Specialist. As a key member of our collections team, you will play a crucial role in recovering outstanding debts from customers while maintaining a high level of professionalism and customer satisfaction.
Key Responsibilities
- Initiate contact with customers who have overdue accounts through inbound and outbound calls to negotiate payment arrangements.
- Analyze customer accounts to understand the status, outstanding balances, and reasons for non-payment.
- Engage in professional and empathetic negotiations to collect outstanding debts while maintaining customer satisfaction.
- Process payments and set up payment arrangements as appropriate, adhering to company policies and procedures.
- Maintain accurate and detailed records of customer interactions, payment agreements, and relevant information in the database.
- Evaluate and troubleshoot customer issues, providing solutions to prevent future delinquencies.
- Stay updated on industry trends, company policies, and collection techniques through ongoing training and development programs.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalent required.
- Minimum of 6 months of experience in collections or billing preferred.
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Ability to handle difficult customer interactions with empathy and professionalism.
- Proficiency in using computer systems and familiarity with collection software.
- Excellent negotiation and problem-solving skills.
Benefits
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About You
You are a motivated and dedicated individual with excellent communication and negotiation skills. You possess a strong understanding of billing and collection processes, with a minimum of 6 months of experience in collections or billing preferred. You are able to work in a fast-paced environment, handling multiple tasks and prioritizing responsibilities effectively.
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