Customer Experience Professional

1 month ago


Cape Town, Western Cape, South Africa Teleperformance Full time

Overview

We are seeking a skilled Customer Experience Professional to join our team in the Insurance sector. In this role, you will provide exceptional customer service and support to clients while promoting the Teleperformance brand.

Salary Information

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.

Job Responsibilities

  • Deliver high-quality customer service and support via phone, email, or chat
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Continuously improve processes and procedures to enhance customer experience
  • Meet performance targets and exceed customer satisfaction expectations
  • Stay up-to-date with product knowledge and industry trends
  • Contribute to a positive and inclusive work environment

Required Qualifications and Skills

  • 6-12 months of BPO experience in the insurance/financial services sector
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Knowledge of data protection regulations and practices
  • High school diploma or equivalent required

Benefits and Opportunities

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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