Customer Experience Specialist
18 hours ago
We are seeking a Customer Experience Specialist to join our team at Boldr. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring that their needs are met and exceeded.
About the RoleThis is an exciting opportunity for someone who is passionate about delivering top-notch customer experiences. You will work closely with internal and external teams to handle customer inquiries, resolve issues, and provide accurate information in a timely and professional manner.
Key Responsibilities- Interact with customers via phone, email, or chat to provide accurate and complete information with empathy, courtesy, and professionalism.
- Perform issue tracking and ensure that problems are properly documented, prioritized, tracked, and resolved.
- Evaluate and escalate issues as necessary to meet internal and external expectations.
- Identify opportunities for process improvement and implement changes to enhance the customer experience.
- Deliver service excellence and maximize customer satisfaction through effective communication and problem-solving skills.
- 6-12 months of customer service experience, preferably in a call center or customer support role.
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
- Excellent reading comprehension, verbal, and written communication skills.
- Strong phone handling skills and ability to communicate complex ideas to customers.
- Aptitude to quickly learn new technology, systems, and applications.
- Ability to accept feedback graciously and adapt to changing situations.
The estimated salary for this role is R250,000 - R300,000 per annum, depending on experience.
Why Join Us?Boldr offers a dynamic and supportive work environment, where you can grow your skills and career. We are committed to diversity, equity, and inclusion and strive to create a workplace culture that reflects these values.
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